Für ein neu gegründetes, schnell wachsendes Unternehmen, wurde die Atlassian Cloud Platform als ein zentrales Werkzeug zur Projektabwicklung und Kommunikation gewählt.
Nach einer intensiven Review Phase, in der alle bestehenden Projekte analysiert und teilweise korrigiert wurden, wurden neu Projektanfragen analysiert, umgesetzt und geschult.
Wichtig war ein schnelles, pragmatisches Vorgehen, das es dem Kunden erlaubt, seine verschiedenen Teams gleichmäßig mit Lösungen in der täglichen Arbeit zu unterstützen.
Jira/Jira Service Management/Confluence, Consulting, Implementation, Training
Rolle: Senior Atlassian Consultant (Jira Software Server/Datacenter, Jira Service Desk, Confluence)
Kunde: Fresenius Medical Care, Fresenius Kabi, Fresenius Digital Technolgy
Aufgaben:
Group IT offers Confluence, Jira Software and Jira Service Desk as a communication platform, project management and service desk solution to all employees worldwide. My job as a consultant was the implementation and support of customer projects. Starting with the presentation of the Atlassian products, through the definition of requirements together with the customer, to the conception of the solution. The subsequent implementation, going-live support and user training were also part of my tasks. Due to the global presence of the customer, many projects were implemented remotely. The project language was German and English.
Projects involved
- Draw up Jira projects
- Configuration of all necessary schemes (issue type, issue type screen, workflow, permission, notification schemes, possibly issue security)
- Implementation of conditions, validator and post functions
- GoLive support
- Customer training
Worldwide On-/Offboarding
A service desk based solution to improve the on- / offboarding process. A Confluence Knowledge Base was connected to Jira for this purpose.
- Enlargement of service desk languages, through the use of open source language packages, in order to enable unsupported language translations
- Automatic creation of Confluence documentation pages from Service Desk requests
- Extensive automations that were implemented with Jira Project Automation
HR Service Desk
- Jira Service Desk project for more efficient processing of HR inquiries
- Implementation of strict data protection requirements through Issue Security
- Anonymization of inquiries after a specified period
- Adaptation of customers portal through Refined for Jira | Sites & Themes
Monitoring
Worldwide used Jira Service Desk project, through which inquiries are distributed to countries and regions in order to enable the orderly collection of information.
- In this project, a lot of slightly different issues with associated subtasks and attachments have to be created. For this purpose, I developed Powershell scripts that are controlled via a CSV file, automatically create issues via Rest-API calls and copy attributes and attachments in the process
- because of the sensitivity of the project data, a complex authorization concept resulted, which was implemented through the use of many groups, roles and issue security
Management of worldwide product development
In order to enable a team spread around the world to work together in product development, over 100 Jira projects were created that represented the respective sub-projects. For this purpose, an extensive authorization and role concept was developed, which also took into account country-specific features (e.g. time recording)
- For better visualization, a Big Gantt project was created for each subproject
- The project reporting was implemented in Jira using corresponding dashboards with JQL filters
- The overall project coordination was also implemented in Big Gantt
Migration of Jira Server to Jira Datacenter by using CDN Service
- Due to performance reasons, a large Jira instance (> 500 projects) was migrated from Jira Server to Jira Datacenter with CDN service.
- Due to a relatively small number of plugins support this configuration, various plugins had to be replaced. Here, the search for alternatives and the adaptation of the projects was my job
- During the migration, unexpected incompatibilities of plugins occurred again and again, which, due to a complex infrastructure and a complex software architecture, required an extensive troubleshooting / root cause analysis
Purchasing management
Since the use of Jira Service Desk was not technically possible, the purchasing management was implemented using a Jira software project and the Mail-This-Issue plug-in.
- Setting up various mailboxes that were queried and processed via Jira
Der Kunde brauchte für ein SAFe Projekt (ca. 30 Entwicklerteams weltweit) eine Tool gestützte Möglichkeit, seine Planungen zu vereinfachen/verbessern. Hierfür sollte Big Picture Enterprise verwendet werden.
Aufgabe war die Konfiguration und Schulung des Plugins damit die Teams in der Projektabwicklung unterstützt wurden.
01/2019 ? 10/2020: Sharepoint to Confluence Migration
Rolle: Senior Atlassian Consultant (Jira Software Server, Confluence)
Kunde: Schwarz IT
Aufgaben:
Sharepoint to Confluence Migration
The aim was to migrate all development-relevant internal information sources (drives, Sharepoint areas, Word documents, Excel tables, PDFs) to a new Confluence Space. For this purpose, a suitable structure was developed and templates created in Confluence. The migration to Confluence was then carried out in a small, international project team (> 10 people). Jira was used for project coordination and due to a very close communication within the team, the project could be implemented in just 6 months instead of the originally planned 12 months
Migration of 30 Jira projects to a new server with subsequent standardization of the projects
To improve internal collaboration, around 30 Jira projects, which use many cross-project links, were migrated to a new Jira server. The migration process was extremely complex due to the very different server configurations. For example, the links are recreated during the migration using scripts.
- After the migration, all projects were converted to a standardized workflow scheme. Since this affected about 10 different development teams, both the technical preparation and the technical implementation were very complex
07.2016 ? 12.2022 : Jira/Jira Service Management/Confluence, Consulting, Implementation, Training
Rolle: Senior Atlassian Consultant (Jira Software Server/Datacenter, Jira Service Desk, Confluence)
Kunde: Fresenius Medical Care, Fresenius Kabi, Fresenius Digital Technolgy
Aufgaben:
Group IT offers Confluence, Jira Software and Jira Service Desk as a communication platform, project management and service desk solution to all employees worldwide. My job as a consultant was the implementation and support of customer projects. Starting with the presentation of the Atlassian products, through the definition of requirements together with the customer, to the conception of the solution. The subsequent implementation, going-live support and user training were also part of my tasks. Due to the global presence of the customer, many projects were implemented remotely. The project language was German and English.
Projects involved
- Draw up Jira projects
- Configuration of all necessary schemes (issue type, issue type screen, workflow, permission, notification schemes, possibly issue security)
- Implementation of conditions, validator and post functions
- GoLive support
- Customer training
Worldwide On-/Offboarding
A service desk based solution to improve the on- / offboarding process. A Confluence Knowledge Base was connected to Jira for this purpose.
- Enlargement of service desk languages, through the use of open source language packages, in order to enable unsupported language translations
- Automatic creation of Confluence documentation pages from Service Desk requests
- Extensive automations that were implemented with Jira Project Automation
HR Service Desk
- Jira Service Desk project for more efficient processing of HR inquiries
- Implementation of strict data protection requirements through Issue Security
- Anonymization of inquiries after a specified period
- Adaptation of customers portal through Refined for Jira | Sites & Themes
Monitoring
Worldwide used Jira Service Desk project, through which inquiries are distributed to countries and regions in order to enable the orderly collection of information.
- In this project, a lot of slightly different issues with associated subtasks and attachments have to be created. For this purpose, I developed Powershell scripts that are controlled via a CSV file, automatically create issues via Rest-API calls and copy attributes and attachments in the process
- because of the sensitivity of the project data, a complex authorization concept resulted, which was implemented through the use of many groups, roles and issue security
Management of worldwide product development
In order to enable a team spread around the world to work together in product development, over 100 Jira projects were created that represented the respective sub-projects. For this purpose, an extensive authorization and role concept was developed, which also took into account country-specific features (e.g. time recording)
- For better visualization, a Big Gantt project was created for each subproject
- The project reporting was implemented in Jira using corresponding dashboards with JQL filters
- The overall project coordination was also implemented in Big Gantt
Migration of Jira Server to Jira Datacenter by using CDN Service
- Due to performance reasons, a large Jira instance (> 500 projects) was migrated from Jira Server to Jira Datacenter with CDN service.
- Due to a relatively small number of plugins support this configuration, various plugins had to be replaced. Here, the search for alternatives and the adaptation of the projects was my job
- During the migration, unexpected incompatibilities of plugins occurred again and again, which, due to a complex infrastructure and a complex software architecture, required an extensive troubleshooting / root cause analysis
Purchasing management
Since the use of Jira Service Desk was not technically possible, the purchasing management was implemented using a Jira software project and the Mail-This-Issue plug-in.
- Setting up various mailboxes that were queried and processed via Jira
01/2019 ? 10/2020: Sharepoint to Confluence Migration
Rolle: Senior Atlassian Consultant (Jira Software Server, Confluence)
Kunde: Schwarz IT
Aufgaben:
Sharepoint to Confluence Migration
The aim was to migrate all development-relevant internal information sources (drives, Sharepoint areas, Word documents, Excel tables, PDFs) to a new Confluence Space. For this purpose, a suitable structure was developed and templates created in Confluence. The migration to Confluence was then carried out in a small, international project team (> 10 people). Jira was used for project coordination and due to a very close communication within the team, the project could be implemented in just 6 months instead of the originally planned 12 months
Migration of 30 Jira projects to a new server with subsequent standardization of the projects
To improve internal collaboration, around 30 Jira projects, which use many cross-project links, were migrated to a new Jira server. The migration process was extremely complex due to the very different server configurations. For example, the links are recreated during the migration using scripts.
- After the migration, all projects were converted to a standardized workflow scheme. Since this affected about 10 different development teams, both the technical preparation and the technical implementation were very complex
Industrial engineering (Informatik, Operations Research)
Certificates:
- ISO/IEC 27001 (2014) Foundation
- Certified Professional for Requirements Engineering (CPRE) FL
- Scrum Master I
- Innovation of Products and Services : MIT Approach to design Thinking
Mehr Details in meinem Xing Profil: [URl auf Anfrage]
In IT:
Position:
Senior Jira Consultant
Focus:
Implementation and support of Jira customer projects (Jira Service Center / Datacenter, Jira Service Desk, Confluence
Jira und Confluence Plugins:
Scriptrunner, Automation for Jira, Big Gantt, Big Picture, Dynamic Forms for Jira / Service Desk, Extension for Jira Serivce Desk, JSU Automation, Suite for Jira Workflows, Refined for Jira, Group Ambassadors
Programming:
ColdFusion, Javascript, SQL
Methods:
UML
Für ein neu gegründetes, schnell wachsendes Unternehmen, wurde die Atlassian Cloud Platform als ein zentrales Werkzeug zur Projektabwicklung und Kommunikation gewählt.
Nach einer intensiven Review Phase, in der alle bestehenden Projekte analysiert und teilweise korrigiert wurden, wurden neu Projektanfragen analysiert, umgesetzt und geschult.
Wichtig war ein schnelles, pragmatisches Vorgehen, das es dem Kunden erlaubt, seine verschiedenen Teams gleichmäßig mit Lösungen in der täglichen Arbeit zu unterstützen.
Jira/Jira Service Management/Confluence, Consulting, Implementation, Training
Rolle: Senior Atlassian Consultant (Jira Software Server/Datacenter, Jira Service Desk, Confluence)
Kunde: Fresenius Medical Care, Fresenius Kabi, Fresenius Digital Technolgy
Aufgaben:
Group IT offers Confluence, Jira Software and Jira Service Desk as a communication platform, project management and service desk solution to all employees worldwide. My job as a consultant was the implementation and support of customer projects. Starting with the presentation of the Atlassian products, through the definition of requirements together with the customer, to the conception of the solution. The subsequent implementation, going-live support and user training were also part of my tasks. Due to the global presence of the customer, many projects were implemented remotely. The project language was German and English.
Projects involved
- Draw up Jira projects
- Configuration of all necessary schemes (issue type, issue type screen, workflow, permission, notification schemes, possibly issue security)
- Implementation of conditions, validator and post functions
- GoLive support
- Customer training
Worldwide On-/Offboarding
A service desk based solution to improve the on- / offboarding process. A Confluence Knowledge Base was connected to Jira for this purpose.
- Enlargement of service desk languages, through the use of open source language packages, in order to enable unsupported language translations
- Automatic creation of Confluence documentation pages from Service Desk requests
- Extensive automations that were implemented with Jira Project Automation
HR Service Desk
- Jira Service Desk project for more efficient processing of HR inquiries
- Implementation of strict data protection requirements through Issue Security
- Anonymization of inquiries after a specified period
- Adaptation of customers portal through Refined for Jira | Sites & Themes
Monitoring
Worldwide used Jira Service Desk project, through which inquiries are distributed to countries and regions in order to enable the orderly collection of information.
- In this project, a lot of slightly different issues with associated subtasks and attachments have to be created. For this purpose, I developed Powershell scripts that are controlled via a CSV file, automatically create issues via Rest-API calls and copy attributes and attachments in the process
- because of the sensitivity of the project data, a complex authorization concept resulted, which was implemented through the use of many groups, roles and issue security
Management of worldwide product development
In order to enable a team spread around the world to work together in product development, over 100 Jira projects were created that represented the respective sub-projects. For this purpose, an extensive authorization and role concept was developed, which also took into account country-specific features (e.g. time recording)
- For better visualization, a Big Gantt project was created for each subproject
- The project reporting was implemented in Jira using corresponding dashboards with JQL filters
- The overall project coordination was also implemented in Big Gantt
Migration of Jira Server to Jira Datacenter by using CDN Service
- Due to performance reasons, a large Jira instance (> 500 projects) was migrated from Jira Server to Jira Datacenter with CDN service.
- Due to a relatively small number of plugins support this configuration, various plugins had to be replaced. Here, the search for alternatives and the adaptation of the projects was my job
- During the migration, unexpected incompatibilities of plugins occurred again and again, which, due to a complex infrastructure and a complex software architecture, required an extensive troubleshooting / root cause analysis
Purchasing management
Since the use of Jira Service Desk was not technically possible, the purchasing management was implemented using a Jira software project and the Mail-This-Issue plug-in.
- Setting up various mailboxes that were queried and processed via Jira
Der Kunde brauchte für ein SAFe Projekt (ca. 30 Entwicklerteams weltweit) eine Tool gestützte Möglichkeit, seine Planungen zu vereinfachen/verbessern. Hierfür sollte Big Picture Enterprise verwendet werden.
Aufgabe war die Konfiguration und Schulung des Plugins damit die Teams in der Projektabwicklung unterstützt wurden.
01/2019 ? 10/2020: Sharepoint to Confluence Migration
Rolle: Senior Atlassian Consultant (Jira Software Server, Confluence)
Kunde: Schwarz IT
Aufgaben:
Sharepoint to Confluence Migration
The aim was to migrate all development-relevant internal information sources (drives, Sharepoint areas, Word documents, Excel tables, PDFs) to a new Confluence Space. For this purpose, a suitable structure was developed and templates created in Confluence. The migration to Confluence was then carried out in a small, international project team (> 10 people). Jira was used for project coordination and due to a very close communication within the team, the project could be implemented in just 6 months instead of the originally planned 12 months
Migration of 30 Jira projects to a new server with subsequent standardization of the projects
To improve internal collaboration, around 30 Jira projects, which use many cross-project links, were migrated to a new Jira server. The migration process was extremely complex due to the very different server configurations. For example, the links are recreated during the migration using scripts.
- After the migration, all projects were converted to a standardized workflow scheme. Since this affected about 10 different development teams, both the technical preparation and the technical implementation were very complex
07.2016 ? 12.2022 : Jira/Jira Service Management/Confluence, Consulting, Implementation, Training
Rolle: Senior Atlassian Consultant (Jira Software Server/Datacenter, Jira Service Desk, Confluence)
Kunde: Fresenius Medical Care, Fresenius Kabi, Fresenius Digital Technolgy
Aufgaben:
Group IT offers Confluence, Jira Software and Jira Service Desk as a communication platform, project management and service desk solution to all employees worldwide. My job as a consultant was the implementation and support of customer projects. Starting with the presentation of the Atlassian products, through the definition of requirements together with the customer, to the conception of the solution. The subsequent implementation, going-live support and user training were also part of my tasks. Due to the global presence of the customer, many projects were implemented remotely. The project language was German and English.
Projects involved
- Draw up Jira projects
- Configuration of all necessary schemes (issue type, issue type screen, workflow, permission, notification schemes, possibly issue security)
- Implementation of conditions, validator and post functions
- GoLive support
- Customer training
Worldwide On-/Offboarding
A service desk based solution to improve the on- / offboarding process. A Confluence Knowledge Base was connected to Jira for this purpose.
- Enlargement of service desk languages, through the use of open source language packages, in order to enable unsupported language translations
- Automatic creation of Confluence documentation pages from Service Desk requests
- Extensive automations that were implemented with Jira Project Automation
HR Service Desk
- Jira Service Desk project for more efficient processing of HR inquiries
- Implementation of strict data protection requirements through Issue Security
- Anonymization of inquiries after a specified period
- Adaptation of customers portal through Refined for Jira | Sites & Themes
Monitoring
Worldwide used Jira Service Desk project, through which inquiries are distributed to countries and regions in order to enable the orderly collection of information.
- In this project, a lot of slightly different issues with associated subtasks and attachments have to be created. For this purpose, I developed Powershell scripts that are controlled via a CSV file, automatically create issues via Rest-API calls and copy attributes and attachments in the process
- because of the sensitivity of the project data, a complex authorization concept resulted, which was implemented through the use of many groups, roles and issue security
Management of worldwide product development
In order to enable a team spread around the world to work together in product development, over 100 Jira projects were created that represented the respective sub-projects. For this purpose, an extensive authorization and role concept was developed, which also took into account country-specific features (e.g. time recording)
- For better visualization, a Big Gantt project was created for each subproject
- The project reporting was implemented in Jira using corresponding dashboards with JQL filters
- The overall project coordination was also implemented in Big Gantt
Migration of Jira Server to Jira Datacenter by using CDN Service
- Due to performance reasons, a large Jira instance (> 500 projects) was migrated from Jira Server to Jira Datacenter with CDN service.
- Due to a relatively small number of plugins support this configuration, various plugins had to be replaced. Here, the search for alternatives and the adaptation of the projects was my job
- During the migration, unexpected incompatibilities of plugins occurred again and again, which, due to a complex infrastructure and a complex software architecture, required an extensive troubleshooting / root cause analysis
Purchasing management
Since the use of Jira Service Desk was not technically possible, the purchasing management was implemented using a Jira software project and the Mail-This-Issue plug-in.
- Setting up various mailboxes that were queried and processed via Jira
01/2019 ? 10/2020: Sharepoint to Confluence Migration
Rolle: Senior Atlassian Consultant (Jira Software Server, Confluence)
Kunde: Schwarz IT
Aufgaben:
Sharepoint to Confluence Migration
The aim was to migrate all development-relevant internal information sources (drives, Sharepoint areas, Word documents, Excel tables, PDFs) to a new Confluence Space. For this purpose, a suitable structure was developed and templates created in Confluence. The migration to Confluence was then carried out in a small, international project team (> 10 people). Jira was used for project coordination and due to a very close communication within the team, the project could be implemented in just 6 months instead of the originally planned 12 months
Migration of 30 Jira projects to a new server with subsequent standardization of the projects
To improve internal collaboration, around 30 Jira projects, which use many cross-project links, were migrated to a new Jira server. The migration process was extremely complex due to the very different server configurations. For example, the links are recreated during the migration using scripts.
- After the migration, all projects were converted to a standardized workflow scheme. Since this affected about 10 different development teams, both the technical preparation and the technical implementation were very complex
Industrial engineering (Informatik, Operations Research)
Certificates:
- ISO/IEC 27001 (2014) Foundation
- Certified Professional for Requirements Engineering (CPRE) FL
- Scrum Master I
- Innovation of Products and Services : MIT Approach to design Thinking
Mehr Details in meinem Xing Profil: [URl auf Anfrage]
In IT:
Position:
Senior Jira Consultant
Focus:
Implementation and support of Jira customer projects (Jira Service Center / Datacenter, Jira Service Desk, Confluence
Jira und Confluence Plugins:
Scriptrunner, Automation for Jira, Big Gantt, Big Picture, Dynamic Forms for Jira / Service Desk, Extension for Jira Serivce Desk, JSU Automation, Suite for Jira Workflows, Refined for Jira, Group Ambassadors
Programming:
ColdFusion, Javascript, SQL
Methods:
UML