Certifications
ITIL® 4 Foundation Certificate in IT Service Management
I streamline processes, craft smart solutions, and drive projects to successful completion. With deep expertise as a Business Analyst in process-oriented solutions, I help companies optimize their operations and boost efficiency through tailored software. I collaborate with departments, articulate requirements, model processes, design concepts, and develop intuitive digital solutions.
Skill- and Toolset
Process Management and Automation
As-is/to-be modeling and identification of automation potential Workflow automation (Camunda, Flowable, n8n)
Process modeling with BPMN 2.0 and EPC
Tools: Camunda Modeler, Signavio, Lucidchart, ARIS, Miro, Confluence
Requirements Engineering
Documentation of requirements and translation into EPICs and User Stories
Formulation of testable acceptance criteria
Analysis & improvement of UI and User Experience
Confluence (for documenting requirements and processes)
UML (object diagrams, use-case diagrams)
XML, SQL, and Python (data analysis)
Directus (databases, content management system)
Agile methodologies, project and product management
SAFe (Scaled Agile Framework) / Scrum, Kanban
OKR (Objectives and Key Results)
MVP, product strategy and roadmaps
Miro (for interactive remote workshops or presentations)
Design Thinking (problem-solving and ideation)
Jira / Linear (product development)
Certifications
ITIL® 4 Foundation Certificate in IT Service Management
I streamline processes, craft smart solutions, and drive projects to successful completion. With deep expertise as a Business Analyst in process-oriented solutions, I help companies optimize their operations and boost efficiency through tailored software. I collaborate with departments, articulate requirements, model processes, design concepts, and develop intuitive digital solutions.
Skill- and Toolset
Process Management and Automation
As-is/to-be modeling and identification of automation potential Workflow automation (Camunda, Flowable, n8n)
Process modeling with BPMN 2.0 and EPC
Tools: Camunda Modeler, Signavio, Lucidchart, ARIS, Miro, Confluence
Requirements Engineering
Documentation of requirements and translation into EPICs and User Stories
Formulation of testable acceptance criteria
Analysis & improvement of UI and User Experience
Confluence (for documenting requirements and processes)
UML (object diagrams, use-case diagrams)
XML, SQL, and Python (data analysis)
Directus (databases, content management system)
Agile methodologies, project and product management
SAFe (Scaled Agile Framework) / Scrum, Kanban
OKR (Objectives and Key Results)
MVP, product strategy and roadmaps
Miro (for interactive remote workshops or presentations)
Design Thinking (problem-solving and ideation)
Jira / Linear (product development)