• Development Activities (ABAP OO in SAP S/4HANA for CM)
  
  • Web UI field and table extensions of Partner and Order objects via AET
  • Custom ABAP developments for Business Partner and Order objects
  • BAdI enhancements (Enhancement and Switch Framework)
  • BRF+ developments: Applications, Functions, Rule Sets, Rules
  • DSM Test Case Tool: Creation of test cases for BRF+ quality control
  • Extensive use of SQL within ABAP coding
  • Bug-fixing and troubleshooting 

• Configuration Activities (SAP S/4HANA for CM)
  • Technical configuration of Business Partners
  • Technical configuration of Transaction Types
  • SAP CRM Web UI configuration 

• Functional Activities (SAP S/4HANA for CM)
  • Conceptual support for BRF+ testing approach.

• Development Activities (ABAP OO in CRM and ERP SD)
  • CRM: Web UI field and table extensions of Accounts, Contacts, Orders via AET
  • CRM: Custom Web UI guided procedure for ERP Lean Order creation
  • CRM: Custom Call List generation and activation based on replicated ERP data
  • CRM: Developments for replication of CRM Campaigns to ERP Promotions
  • CRM: Bug-fixing and troubleshooting for various testing phases
  • CRM: HANA Prototyping: CDS Views and AMDP Classes
  • CRM/SD: BAdI enhancements (Enhancement and Switch Framework)
  • CRM/SD: Implicit enhancements (Enhancement and Switch Framework)
  • CRM/SD: Extensive use of SQL within ABAP coding
  • SD: User Exits and Customer Exits
  • SD: Smart Forms 

• Configuration Activities (CRM)
  • Technical configuration of SAP CRM/SD integration
  • Technical configuration of SAP CRM Campaign Types
  • SAP CRM Web UI configuration
  • Configuration of Web UI Business Roles (Interaction Center and non-IC)
  • Org Model setup and integration 

• Functional Activities (CRM)
  • Solution design for custom SAP CRM Call List automation
  • Solution design for ERP Condition Contract management from custom CRM Web UI application.
  • Conceptual support for CRM data migration objects and approach.

• Development Activities (ABAP OO in CRM and ERP SD)
  • CRM: Web IU development:
  • New Attributes: Creation of Model (BOL) Attributes and Value Attributes
  • Creation of custom Assignment Blocks
  • CRM: Development of custom SAP authorization objects and checks
  • CRM: Technical designs to compliment solution designs
  • CRM. HPQC/JIRA support: Bug-fixing for CRM SIT/UAT/Optimization phases
  • CRM: Troubleshooting of CRM Middleware issues
  • CRM: Legacy contract migration:
    • Execution of migration steps
    • Optimization of processes/code
    • Bug-fixing and troubleshooting of open issues
  • CRM: QA regarding post client-copy steps done by Basis team (CRM/ERP)
  • CRM: HANA Prototyping: CDS Views and AMDP Classes
  • CRM/SD: BAdI enhancements (Enhancement and Switch Framework)
  • CRM/SD: Implicit enhancements (Enhancement and Switch Framework)
  • CRM/SD: Extensive use of SQL within ABAP coding
  • SD: User Exits and Customer Exits
  • SD: Smart Forms 

• Configuration Activities (CRM)
  • Technical configuration of SAP CRM Sales processes
  • Technical configuration of SAP CRM/SD integration
  • SAP CRM Web UI configuration
  • Technical configuration of SAP authorizations, including the following:
    • PFCG Roles
    • Web UI Business Roles
    • Org Model integration 

• Functional Activities (CRM)
  • Solution designs for SAP CRM Sales processes
  • Solution designs for SAP authorizations, including the following:
    • PFCG Roles
    • Web UI Business Roles
    • Org Model integration

• Configuration Activities
  • Technical configuration of SAP CRM Sales/Service/Marketing processes
  • Technical configuration of SAP CRM Web UI
  • Technical configuration of SAP CRM/SD integration
  • Technical configuration of SAP authorizations, including the following:
    • PFCG Roles
    • Web UI Business Roles
    • Org Model integration
  • Technical configuration of SAP CRM Territory Management
  • Technical configuration of SAP IC (Interaction Center)
  • Technical configuration of GWA (Groupware Server) 
• Development Activities (ABAP OO in CRM and ERP SD)
  • CRM: Web IU development (ABAP OO):
    • Creation of Model (BOL) Attributes and Value Attributes
    • Creation of new Context Nodes
  • CRM: Business Partner Extensions via EEWB and AET
  • CRM: Development of custom SAP authorization objects and checks.
  • CRM. Addition of custom BUPA_MAIN BDoc / Replication Object attributes/filters for more refined Publication->Subscription->Site setup
  • CRM: SAP authorizations (including ACE)
  • CRM/SD: BAdI enhancements (Enhancement and Switch Framework)
  • CRM/SD: Implicit enhancements (Enhancement and Switch Framework)
  • CRM/SD: Extensive use of SQL within ABAP coding
  • SD: User Exits and Customer Exits
  • SD: Smart Forms 
• Interface-Specific Developments (CRM, ERP, and External Systems)
  • CRM -> External System: BUPA replication (XIF XML/SOAP) to JBoss server
  • CRM -> External System: BUPA replication (XIF IDoc/ALE) to external file
  • External System -> CRM: RFC-Based SOAP Web Services for E-Commerce Product Catalog validity checks and Product output
  • External System -> CRM: ERMS inbound Lead/Prospect/Contact creation
  • CRM -> External System: Export of CRM Service Order objects to external file
  • CRM -> External System: Export of CRM Accounts to external file
  • CRM -> External System: REST Interface for custom-built portal user creation
  • External File -> CRM: External List Management for Organizations, Prospects, Persons, Activities, and Leads
  • ERP -> CRM: Mapping enhancements for Middleware downloads of Conditions
  • External System -> ERP: Equipment status updates 
• Functional Activities
  • US Roll-Out Project Manager for SAP CRM Sales/Service/Marketing
  • FR Roll-Out Project Manager for SAP CRM Sales/Service/Marketing
  • Solution designs of SAP CRM Sales/Service/Marketing processes
  • Solution designs for SAP authorizations, including the following:
    • PFCG Roles
    • Web UI Business Roles
    • Org Model integration

• IT Champion for CRM Sales/Service Teams
  • Delivery lead for CRM Service enhancements project.
  • Technical lead (including functional / technical design and build) for a custom CRM contract renewal tool (an ABAP based "contract renewal dashboard" transaction).
  • Supported CRM Sales and Service teams with regards to BAdI extensions in the areas of CRM to ERP transaction replication, pricing condition table field mappings, and Webclient UI presentation. 
• Solution Architect for SAP Mobility
  • Designed architecture for mobile landscape including SUP 2.1.3 and Relay Servers.
  • Configured SUP server (via Sybase Control Center) and Relay Servers, including setup of domains and connectivity to CRM system, SUP package deployment, BES (Blackberry) distribution for replication-based synchronization, as well as troubleshooting within SUP/BES environment.
  • Delivery lead for SAP Fiori project utilizing ERP/SAP Netweaver Gateway based mobile services for Android devices. Designed landscape, setup and configured Netweaver Gateway, and managed project timelines.
  • Worked on design and implementation of high availability and load balancing landscape (utilizing SUP clusters, Relay Server farms, and F5 load balancer) during recent upgrade from SUP 2.1.3 to SUP 2.3.
  • Developed backend CRM remote function modules used in modeling the SUP MBOs utilized in a custom "In-Field Service" online / offline app built for field service technicians. 
• IT Champion for CRM eCommerce and eService Teams
  • Architect, administrator, and single developer of the tools and processes needed to build CRM eCommerce product catalogs. The scope included the syndication of enriched catalog and product data from MDM to CRM, the semi-automated creation of eCommerce catalogs and product updates in CRM using custom code, and the replication of updated catalog and product data to TREX.
  • Delivery lead for a second wave of eCatalog improvements in which catalog and product delta updates were utilized and optimized for faster catalog delivery and operational stability for outsourced catalog administrator resources.
  • Utilized the LSMW migration tool with a custom function module and custom IDoc message type for the purposes of mass updating eCommerce Product content.
  • Utilized custom PI Proxy interfaces from MDM to CRM for the purposes of delta updating eCommerce Product content. 
• CRM Middleware Architect
  • Administered CRM Middleware Publications and Subscriptions for all major CRM objects (e.g. Business Partners, Products, etc.).
  • Designed, configured, and developed a custom "Pricing Download Cockpit" transaction and an operational and sustainable pricing download approach (that could later be outsourced), as well as mappings for new pricing procedures and Pricing Condition table extensions-
  • Configured outbound CRM Business Partner to XML BDoc subscriptions.

• Leading European Medical Products Manufacturer (DE)
  • Lead for SAP ERP authorization concept design and implementation. Project was very focused on Sarbanes Oxley Compliance. Developed support concept and actual technical (PFCG) support roles, as well. 
• Leading European IT Infrastructure Provider (DE)
  • Expert for SAP CRM 7.0 prototype, focusing on functional areas (master data and business transaction processes), technical areas (architecture, data replication, migration and interfaces), and prototyping of system processes and presentation layer (Webclient UI). 
• Leading Industrial Equipment Manufacturer (CH)
  • Expert for review, design, implementation, and support of CRM architecture, CRM Middleware, CRM Sales, and CRM Service. Supported all groups (CRM, ERP, SCM, Basis, Authorization) in technical areas such as architecture review, integration, business role concept (authorizations) and low-level troubleshooting. 
• Leading European IT Infrastructure Provider (DE)
  • Technical lead for SAP CRM 2007 ramp-up client. Responsible for WebClient UI, Siebel-to-SAP CRM data migration, interfaces, authorizations, and SAP landscape architecture design and prototyping, and the physical setup of the CRM Middleware infrastructure. 

• Leading Consumer Goods Company (DE)
  • Responsible for SAP CRM master data, XI (Process Integration) Interfaces, and CRM Mobile Sales setup and enhancement. 

• SAP AG (DE)
  • SAP VBM Project (Internal Project at Waldorf Campus)
  • Responsible for SAP CRM, SAP PRM, SAP EP, and SAP WAS developments, PCUI authorizations, PCUI Word Integration, ABAP, and CRM Middleware administration. 

• Leading Swiss Manufacturing Company (CH)
  • Responsible for SAP CRM PCUI authorization integration with the Org Model, ABAP, Groupware Integration, and PCUI Word Integration for a CRM Sales and CRM Service rollout.

Remote consulting/support for the following Alteon SAP applications:

• SAP CRM
• SAP ERP
• SAP ESS
• SAP ITS

• Configured SAP CRM 4.0 Middleware, including the following:
  • ALE
  • User accounts
  • RFC’s
  • Parameter table configuration
  • Setting up and running the Initial Load
  • Testing the Delta Load
  • Configuring Replication Objects and Subscriptions
• Wrote “CRM 4.0 Middleware Cookbook” for Accenture

• Created SAP CRM Middleware section of internal CRM 3.1 course
  
• Trained Accenture consultants on the following:
  • Conceptual understanding of CRM objects down to the DB level
  • Creation and administration of CRM objects
• Received very high scores on consultants’ course evaluations

• Lead reverse-migration between Alteon (previously known as Flight Safety Boeing) and Flight Safety International, their sister company
  

• Lead technical consultant for the following Alteon SAP implementations:
  • SAP R/3
  • SAP CRM
  • SAP ESS
• Lead the implementation of SAP change management procedures, including the creation of the Change Advisory Board, SAP Transport Procedures, and SAP Security Procedures.
• Provided extensive “in-house” training to IT Administrators in order to enable them to perform day-to-day operations

• Worked on SAP America’s internal R/3, CRM, and ESS systems
• Trained SAP partners and SAP customers in the following areas:
  • SAP CRM - Customer Relationship Management
    • Setting up CRM Middleware architecture, including CRM Server, Communication Station and Mobile Sales Application
    • Administering Initial and Delta Loads
    • Creating custom BDocs
    • Configuring Replication Modeling to Mobile Client and R/3 Site Types
    • Monitoring and troubleshooting the SAP CRM Middleware
  • SAP R/3
    • Starting and stopping R/3
    • Administering the Transport Management System
    • Applying support packages and Add-Ons with SPAM/SAINT
    • R/3 Start, Default, and Instance profile management
    • Setting up background jobs
    • R/3 Local, Remote and Frontend printing
    • R/3 performance monitoring
    • R/3 data archiving
  • SAP Workplace
    • Setting up Central User Administration
    • Setting up the Workplace architecture (Workplace, component systems and ITS)
    • Setting up Single Roles and Composite Roles in the Workplace and component systems
  • ITS - Internet Transaction Server
    • Installing and configuring the web server (IIS and Apache), the ITS WGate and the ITS AGate
    • Configuring the service file parameters
    • Configuring the ITS to connect to the R/3 CCMS Monitoring Architecture
    • ITS performance monitoring using the ITS Administration Instance
  • Oracle Database
    • Backup strategies and tape management using "sapbda" tool
    • Scheduling, performing and monitoring backups
    • Database performance monitoring

• Head of team that monitored the SAP landscape
• Key liaison between the ABAP and Network groups
• Trained new employees of the Network Support group
• Implemented SAP R/3 backup logging procedures for Network Group
• Ran weekly backups of SAP R/3 servers
• Reset SAP R/3 printers and user lockouts

• Supported hybrid NT/Novell environment
• Corrected network printer problems
• Corrected login problems using NT User Manager and NWAdmin
• Helped clients configure MS Outlook