Senior Technical Manager - RPA
Aktualisiert am 10.06.2024
Profil
Mitarbeiter eines Dienstleisters
Remote-Arbeit
Verfügbar ab: 14.06.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
English
fluent

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

4 Jahre 8 Monate
2020-05 - heute

Development and management of a digital AMS portfolio

Technical Program Manager, Automation Architect
Technical Program Manager, Automation Architect
  • Managing one of the biggest SAP technology accounts in the organization with 40+ members with revenues of ~1 million USD; Improved quality by 30%, cut lead times 20% and cut costs by 41%.
  • Setup and Lead Digital AMS (Application Management Services) portfolio & standardization of processes (RFPs, Pricing, Operation s, Shared Services & CIs) across multiple client accounts with target revenue of 4 m ill ion USD for SY20-21.
  • Create cost effective solutions via Digital Operations and client focused Digital Offerings via Automation, DevOps, Digital Assurance and Data Analytics.
on request
1 Jahr
2019-06 - 2020-05

Development and management of a digital AMS portfolio

SAP Delivery Manager, Digital AMS Lead, L&D Owner, Process
SAP Delivery Manager, Digital AMS Lead, L&D Owner, Process
  • Managing one of the biggest SAP technology accounts in the organization with 40+ members with revenues of ~1 million USD; Improved quality by 30%, cut lead times 20% and cut costs by 41%.
  • Setu p and Lead Digital AMS (Application Management Services) portfolio & standardization of processes (RFPs, Pricing, Operations, Shared Services & CIs) across multiple client accounts with target revenue of 4 million USD for Financial Year 2020-2021.
  • Create cost effective solutions via Digital Operations and client focused Digital Offerings via Automation, DevOps, Digital Assurance and Data Analytics.
  • TÜV SÜD ISO 9001 organiz ation with ISO certification and owned campus C2C for 2019 and 2020.
3 Jahre 7 Monate
2015-12 - 2019-06

Product improvement implementations

FA, Release & Test Manager, Delivery Manager, SAP Service Manager
FA, Release & Test Manager, Delivery Manager, SAP Service Manager
  • Managed 100+ product enhancement implementations on an Insurance Claims Product
  • Interacting with 15+ client vendors and 12+ client stakeholders driving specific - Create cosbtuesfifneectsisvesosloultuiotinosnasnvdiaCDSiIgvitial ROPpAe,rAatuiotonmsantidoncliaenndt fPorcoucseesds iDmigpirtaolvOemffernintsg.s
  • Automation Champion - implement assets, accelerator & intelligent tools to drive differentiation, reduce effort via OPERA (Operate, Eradicate and Automate) program to a tune of 100,000 USE).
  • Traineo directly by ServiceNow team in the train-the-trainer program to teach ServiceNow to the internal teams of 400+ members across 4 countries.
3 Jahre
2012-12 - 2015-11

Project Net Reveal

Project Manager, Business Analyst, Release Manager
Project Manager, Business Analyst, Release Manager
  • Have worked in the UK as Business Analyst and Project Manager for large UK insurer
  • As a PM on Net Reveal project a counter fraud technology solution; Savmg potentially 3 billion USD in losses per annum resulting in 5% premiCms across the segments
  • Particularly keen on templatization of processes, create re-usable assets and provide automation solutions to save costs and create client value on IBM mainframe, CCS & DORSAL Upgrade projects with particularly critical delivery around GDPR regulations
  • Tasked to bring the client trust back at a critical phase of a week before UAT. start to deliver the project successfully on CCP Day 1 project by Strategic. Planning & Analysis
  • Small duration roles as Onshore Delivery Manager in Singapore and Service Manager & Application SME for SharePoint in Ireland to bring synergies, between the teams and leadership
2 Jahre
2010-12 - 2012-11

AD projects

Developer, Designer, Lead
Developer, Designer, Lead
  • Learnt SharePoint via self-learning, eventually managing 4+ large applications and AD projects using Agile methodology with a team of 4 members delivering. Training modules & Claim solutions.
  • Microsoft MCPDEA Certified .Net C#, SQL Server full-stack developer with UI specific jQuery, HTML and IDEs building 5+ projects and maintaining 15+ websites for the pharmaceutical client.
  • Converting a mundane task of processing 1000+ failed BizTalk messages individually by 5 FTE to a series of automation initiatives resulting in the same task with 3 FTE. Driving 40% cost saving.
  • Service delivery for application management with team-size of 14+ members covering 50+ applications and 10+ technologies with 10% YoY savings via CSI
  • Won Industrialization award for automated deployment using Win CVS, code checks using FxCop. called as DevOps in today?s terms.
4 Jahre 3 Monate
2006-09 - 2010-11

Individual support for over 36 applications

Support Analyst, Developer, Designer
Support Analyst, Developer, Designer
  • Individually support 36+ applications for issues, requests, and minor changes built on C#, SQL Server 2005/08, JavaScript, JQuery, HTML, CSS and ASP.Net
  • Built automated solution to reduce 1 FTE work by scripting server availability, checks saving the client 45,000 USD over 3 years.

Aus- und Weiterbildung

Aus- und Weiterbildung

2002 - 2006
Study - Electronics & Communication
Visveswaraya Technological University - Belagavi, Karnataka (India)
Degree: Bachelor of Engineering

Certifications

2007
MCPDEA in .Net 2.0

2015
ITIL Foundation v2011

2017
  • Splunk User and Splunk Power User
  • Agile Professional

2019
  • Avanade Scrum PM
  • Automation Anywhere Certified Advanced RPA Professional
  • ISO 9001 & 27001 Certified Internal Auditor

Position

Position

Senior Technical Manager

Kompetenzen

Kompetenzen

Produkte / Standards / Erfahrungen / Methoden

RPA Solutions
Project/ Delivery Management
ITSM Operations
Pre-Sales
RPA
Automation
Analytics
C#
SQL
SharePoint
UI/UX
QA and ITSM tools

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

4 Jahre 8 Monate
2020-05 - heute

Development and management of a digital AMS portfolio

Technical Program Manager, Automation Architect
Technical Program Manager, Automation Architect
  • Managing one of the biggest SAP technology accounts in the organization with 40+ members with revenues of ~1 million USD; Improved quality by 30%, cut lead times 20% and cut costs by 41%.
  • Setup and Lead Digital AMS (Application Management Services) portfolio & standardization of processes (RFPs, Pricing, Operation s, Shared Services & CIs) across multiple client accounts with target revenue of 4 m ill ion USD for SY20-21.
  • Create cost effective solutions via Digital Operations and client focused Digital Offerings via Automation, DevOps, Digital Assurance and Data Analytics.
on request
1 Jahr
2019-06 - 2020-05

Development and management of a digital AMS portfolio

SAP Delivery Manager, Digital AMS Lead, L&D Owner, Process
SAP Delivery Manager, Digital AMS Lead, L&D Owner, Process
  • Managing one of the biggest SAP technology accounts in the organization with 40+ members with revenues of ~1 million USD; Improved quality by 30%, cut lead times 20% and cut costs by 41%.
  • Setu p and Lead Digital AMS (Application Management Services) portfolio & standardization of processes (RFPs, Pricing, Operations, Shared Services & CIs) across multiple client accounts with target revenue of 4 million USD for Financial Year 2020-2021.
  • Create cost effective solutions via Digital Operations and client focused Digital Offerings via Automation, DevOps, Digital Assurance and Data Analytics.
  • TÜV SÜD ISO 9001 organiz ation with ISO certification and owned campus C2C for 2019 and 2020.
3 Jahre 7 Monate
2015-12 - 2019-06

Product improvement implementations

FA, Release & Test Manager, Delivery Manager, SAP Service Manager
FA, Release & Test Manager, Delivery Manager, SAP Service Manager
  • Managed 100+ product enhancement implementations on an Insurance Claims Product
  • Interacting with 15+ client vendors and 12+ client stakeholders driving specific - Create cosbtuesfifneectsisvesosloultuiotinosnasnvdiaCDSiIgvitial ROPpAe,rAatuiotonmsantidoncliaenndt fPorcoucseesds iDmigpirtaolvOemffernintsg.s
  • Automation Champion - implement assets, accelerator & intelligent tools to drive differentiation, reduce effort via OPERA (Operate, Eradicate and Automate) program to a tune of 100,000 USE).
  • Traineo directly by ServiceNow team in the train-the-trainer program to teach ServiceNow to the internal teams of 400+ members across 4 countries.
3 Jahre
2012-12 - 2015-11

Project Net Reveal

Project Manager, Business Analyst, Release Manager
Project Manager, Business Analyst, Release Manager
  • Have worked in the UK as Business Analyst and Project Manager for large UK insurer
  • As a PM on Net Reveal project a counter fraud technology solution; Savmg potentially 3 billion USD in losses per annum resulting in 5% premiCms across the segments
  • Particularly keen on templatization of processes, create re-usable assets and provide automation solutions to save costs and create client value on IBM mainframe, CCS & DORSAL Upgrade projects with particularly critical delivery around GDPR regulations
  • Tasked to bring the client trust back at a critical phase of a week before UAT. start to deliver the project successfully on CCP Day 1 project by Strategic. Planning & Analysis
  • Small duration roles as Onshore Delivery Manager in Singapore and Service Manager & Application SME for SharePoint in Ireland to bring synergies, between the teams and leadership
2 Jahre
2010-12 - 2012-11

AD projects

Developer, Designer, Lead
Developer, Designer, Lead
  • Learnt SharePoint via self-learning, eventually managing 4+ large applications and AD projects using Agile methodology with a team of 4 members delivering. Training modules & Claim solutions.
  • Microsoft MCPDEA Certified .Net C#, SQL Server full-stack developer with UI specific jQuery, HTML and IDEs building 5+ projects and maintaining 15+ websites for the pharmaceutical client.
  • Converting a mundane task of processing 1000+ failed BizTalk messages individually by 5 FTE to a series of automation initiatives resulting in the same task with 3 FTE. Driving 40% cost saving.
  • Service delivery for application management with team-size of 14+ members covering 50+ applications and 10+ technologies with 10% YoY savings via CSI
  • Won Industrialization award for automated deployment using Win CVS, code checks using FxCop. called as DevOps in today?s terms.
4 Jahre 3 Monate
2006-09 - 2010-11

Individual support for over 36 applications

Support Analyst, Developer, Designer
Support Analyst, Developer, Designer
  • Individually support 36+ applications for issues, requests, and minor changes built on C#, SQL Server 2005/08, JavaScript, JQuery, HTML, CSS and ASP.Net
  • Built automated solution to reduce 1 FTE work by scripting server availability, checks saving the client 45,000 USD over 3 years.

Aus- und Weiterbildung

Aus- und Weiterbildung

2002 - 2006
Study - Electronics & Communication
Visveswaraya Technological University - Belagavi, Karnataka (India)
Degree: Bachelor of Engineering

Certifications

2007
MCPDEA in .Net 2.0

2015
ITIL Foundation v2011

2017
  • Splunk User and Splunk Power User
  • Agile Professional

2019
  • Avanade Scrum PM
  • Automation Anywhere Certified Advanced RPA Professional
  • ISO 9001 & 27001 Certified Internal Auditor

Position

Position

Senior Technical Manager

Kompetenzen

Kompetenzen

Produkte / Standards / Erfahrungen / Methoden

RPA Solutions
Project/ Delivery Management
ITSM Operations
Pre-Sales
RPA
Automation
Analytics
C#
SQL
SharePoint
UI/UX
QA and ITSM tools

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