ServiceNow Consultant, Solution Design, Process Design, Prozess Experte
Aktualisiert am 22.08.2024
Profil
Mitarbeiter eines Dienstleisters
Verfügbar ab: 01.09.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
Slovak
native
English
C1 level
German
A2 level

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 3 Monate
2023-07 - heute

Description and process implementation on core ITIL processes

ServiceNow Project Lead
ServiceNow Project Lead
  • Description and process implementation on core ITIL processes
  • Requirement engineering derived from process and business demands
  • Solution design and management of the stories E2E (no development)
  • Peer review and testing of stories from a process perspective
  • SLA configuration and setup
  • Report configuration and setup
Medi, Medical Equipment
13 Jahre 4 Monate
2010-02 - 2023-05

Service Level Management

Global Process Manager
Global Process Manager
  • implementation of overarching process strategy in reconciliation of processes and IT systems in scope of responsibility within Service Level Management Area
  • driving activities based on a knowledge and experience in the field of IT process governance and cross-process interactions
  • management of the process budget in reconciliation with the defined strategy
  • providing consultancy on cross-process integration on corporate level of T-Systems International
  • organization and implementation of overarching and cross-process optimization programs as part of T&T, daily operations and projects
  • supporting and governing the process quality and effectiveness by acting as a quality assurance in process optimization programs
T-Systems International GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • ITIL 4 Foundation
  • ITIL V3 Foundation, Service Strategy, Continual Service Improvement and Service Transition
  • Agile and Scrum Foundation
  • ServiceNow Certified System Administrator (in progress)

Position

Position

IT Consultant

Kompetenzen

Kompetenzen

Schwerpunkte

  • Deep knowledge of Incident, Problem, Change, Configuration and Service Level Management
  • Good knowledge of Service Request Management, Order Mngt and Reporting
  • 10+ years leading intern improvement projects, various communities and substreams
  • 10+ years co-steering of automation projects
  • 10+ years working within CFM Process
  • 10+ years working with HP Service and Asset Manager
  • almost 3 years working with Service Now ITSM modules

Produkte / Standards / Erfahrungen / Methoden

Profile
I am an experienced ITSM Process Consultant specialising in Service Design, Service Level Management and Configuration Management who also enjoys working as a Project Manager. For the last 3 years I have been working as a Global Process Manager for Service Level Management where I managed the SLM process and tool implementation at Service Now. I have supported several clients and departments in migrating data from legacy tools to ServiceNow and have provided consultancy on cross-process optimisation programmes and quality improvement projects.

Soft Skills
  • Multiculture work environment experience
  • Ability to work independently and within the team
  • Self-motivated and well organized
  • Strong communication skills and quality mindset

ServiceNow Skills
  • T-Systems International ? Service Level Management Improvement projects

Professional History

2023 - today
Customer: on request
Role: IT Process Consultant

2020 - 2023
Customer: Deutsche Telekom IT Solutions Slovakia 
Role: Global Process Manager for Service Level Management

2010 - 2018
Customer: T-Systems Slovakia
Role: Global, Local and Unit SACM Process Manager, Process Specialist, Project Coordinator

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 3 Monate
2023-07 - heute

Description and process implementation on core ITIL processes

ServiceNow Project Lead
ServiceNow Project Lead
  • Description and process implementation on core ITIL processes
  • Requirement engineering derived from process and business demands
  • Solution design and management of the stories E2E (no development)
  • Peer review and testing of stories from a process perspective
  • SLA configuration and setup
  • Report configuration and setup
Medi, Medical Equipment
13 Jahre 4 Monate
2010-02 - 2023-05

Service Level Management

Global Process Manager
Global Process Manager
  • implementation of overarching process strategy in reconciliation of processes and IT systems in scope of responsibility within Service Level Management Area
  • driving activities based on a knowledge and experience in the field of IT process governance and cross-process interactions
  • management of the process budget in reconciliation with the defined strategy
  • providing consultancy on cross-process integration on corporate level of T-Systems International
  • organization and implementation of overarching and cross-process optimization programs as part of T&T, daily operations and projects
  • supporting and governing the process quality and effectiveness by acting as a quality assurance in process optimization programs
T-Systems International GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • ITIL 4 Foundation
  • ITIL V3 Foundation, Service Strategy, Continual Service Improvement and Service Transition
  • Agile and Scrum Foundation
  • ServiceNow Certified System Administrator (in progress)

Position

Position

IT Consultant

Kompetenzen

Kompetenzen

Schwerpunkte

  • Deep knowledge of Incident, Problem, Change, Configuration and Service Level Management
  • Good knowledge of Service Request Management, Order Mngt and Reporting
  • 10+ years leading intern improvement projects, various communities and substreams
  • 10+ years co-steering of automation projects
  • 10+ years working within CFM Process
  • 10+ years working with HP Service and Asset Manager
  • almost 3 years working with Service Now ITSM modules

Produkte / Standards / Erfahrungen / Methoden

Profile
I am an experienced ITSM Process Consultant specialising in Service Design, Service Level Management and Configuration Management who also enjoys working as a Project Manager. For the last 3 years I have been working as a Global Process Manager for Service Level Management where I managed the SLM process and tool implementation at Service Now. I have supported several clients and departments in migrating data from legacy tools to ServiceNow and have provided consultancy on cross-process optimisation programmes and quality improvement projects.

Soft Skills
  • Multiculture work environment experience
  • Ability to work independently and within the team
  • Self-motivated and well organized
  • Strong communication skills and quality mindset

ServiceNow Skills
  • T-Systems International ? Service Level Management Improvement projects

Professional History

2023 - today
Customer: on request
Role: IT Process Consultant

2020 - 2023
Customer: Deutsche Telekom IT Solutions Slovakia 
Role: Global Process Manager for Service Level Management

2010 - 2018
Customer: T-Systems Slovakia
Role: Global, Local and Unit SACM Process Manager, Process Specialist, Project Coordinator

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