Product and digital innovation manage with 10 + years of experience leveraging technology to drive digital transformation foin life sciences and it
Aktualisiert am 15.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 21.10.2024
Verfügbar zu: 100%
davon vor Ort: 100%
service and solution design
business strategy and digital transformation
Innovationsmanagement
program and project management
product design
instructional design
Business Intelligence
Product Management
English
Native/Bilingual
Spanish
Fluent
French
Fluent
Portugguese
Native/Bilingual
German
Advanced
Italian
Fluent

Einsatzorte

Einsatzorte

zurich (+50km) basel (+150km) lucern (+50km) Bern (+50km)
Schweiz
möglich

Projekte

Projekte

1 year 1 month
2023-04 - 2024-04

Provides consulting services to startups in on business and innovation strategies

Senior Innovation/Product Expert (freelance contract)
Senior Innovation/Product Expert (freelance contract)
  • Offers consultation on product-market fit and business model strategy.
  • Advises on MVP (Minimum Viable Product) development and MVP testing.
  • Guides on new feature development and prioritization models.
  • Provides consultation on overall service and solution design.for AR related projects
Basel Innovation Area
8 months
2022-08 - 2023-03

Conceptualized, developed and implemented the digital User Journey

Product and Solution Designer (consulting contract)
Product and Solution Designer (consulting contract)
  • Conceptualized, developed and implemented the digital User Journey with a cross-functional team of 5
  • Defined Junoverse's B2C and B2B platform roadmap and coordinated its execution, driving product long-term vision to evolve digital products and services by managing epics, user stories and backlog continuously improving customer touch points and influencing seamless customer experience and satisfaction.
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Managed critical milestones throughout the project to ensure the best customer experience.
  • Tracked project metrics (operational, KPIs, etc,) and reporting on them
  • Collaborated closely with business stakeholders, DevOps team, marketing strategist, and data & technical team, to identify areas for improvement, translate complex findings into product requirements, drive product strategy, plan future initiatives, and define new technologies and IT capabilities to provide reliable, adaptable and efficient products and digital solutions.
Juno Life AG, Switzerland, Zurich
5 months
2022-01 - 2022-05

Defined user journey and UX design for both asynchronous

Product Manager Customer Journey (Consulting contract Project)
Product Manager Customer Journey (Consulting contract Project)
  • Defined user journey and UX design for both asynchronous and online user journeys with a cross- functional team of 3
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Provided regular updates and reports to management on key metrics and status
  • Developed the scope, created the plan, executed and tracked the performance of customer health journeys for specific health conditions/diseasesDefined the product/service vision, enhancing service management and milestones aligning marketing strategies
  • Established goals and reports to review key metrics (KPIs) to identify opportunities
Zur Rose Pharmaceutical Group, Switzerland, Frauenfeld
4 months
2021-09 - 2021-12

Led Partner Skills Strategy

Digital Product Engagement Manager (Consulting Project)
Digital Product Engagement Manager (Consulting Project)
  • Managed and aligned business enablement strategies and priorities across stakeholders, addressing capacity gaps
  • Managed, implemented and coordinated customer success activities (B2B and B2C) such as major learning events, local skilling and talent programs
  • Supported Microsoft regional area capacity/capability needs.
  • Developed customer and enterprise onboarding experience
  • Optimized Customer experience B2B and B2C, leveraging local and global Microsoft products and certifications
Microsoft Switzerland AG
1 year 6 months
2019-10 - 2021-03

Created epics and user stories

Product Manager eSolutions
Product Manager eSolutions
  • Drove product discovery and development with a cross-functional team to provide the best possible experience for our users, meet our business objectives and build a scalable infrastructure.
  • Managed product discovery in AI applications to hearing devices, developing new features and functionalities
  • Created epics and user stories
  • Collaborated closely with cross-functional and DevOps teams to identify areas of improvement, translate complex findings into product requirements, drive product strategy, plan future initiatives, define new technologies and IT capabilities to provide reliable, adaptable and efficient digital solutions
Sonova AG, Switzerland, Stäfa
3 years 1 month
2016-10 - 2019-10

Product Marketing and Digital Communications

Head of Product Marketing and Digital Communications
Head of Product Marketing and Digital Communications
  • Developed and implemented Content and Digital Media Strategy including plans to drive traffic, adoption and engagement on digital communications channels
  • Defined wewent B2C and B2B platform roadmap, coordinated its execution, and drove product longterm vision by acting as catalyst to start, evolve or stop digital initiatives to continuously improve customer touch points and influence seamless customer experience and satisfaction.
  • Advised on UX/UI Design and introduction of new features to the online platform conducting ux research
  • Established strategic partnerships and managed Stakeholders
  • Service Design Lead focus on customer experience improvement
Wewent.com, Zurich
2 years 3 months
2016-10 - 2018-12

Google Streetview Operations and Training

Google Streetview Operations and Training Lead EMEA(Contract)
Google Streetview Operations and Training Lead EMEA(Contract)
  • Managed Street View projects for the EMEA RegionPiloted new UX/UI design features to the online platform
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks for AR related projects
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Enhanced Customer journey and customer experience (B2B and B2C) by optimizing and streamlining onboarding processes and website design
  • Ran internal and external design thinking workshops
  • Managed a internal team of 8 members and 40 external drivers/technicians
Google Switzerland, Zurich
4 months
2016-06 - 2016-09

Ran ideation, co-creation and product design workshops

Product and Solutions Manager (lContract)
Product and Solutions Manager (lContract)
  • Developed the concept for ?BIO Goes Virtual Week?, an event supporting the employee engagement strategy
  • Support SW development teams by creating dashboards to track defects and pre-launch tasks.
  • dentify risks to milestones and launch schedule, push owners to close those risks
  • Created User Requirements and advised on UX/UI Design (VOC) conducting UX research
  • Gamified the onboarding procedure including developing the game concept for Bio Week
  • Managed Internal Communications including content strategy and online community engagement
  • Created user guides and FAQs for online activities supporting the creation of a digital mature culture and mindsetLiaised with external creative agencies to develop marketing material in line with company objectives and branding
Roche Pharmaceuticals AG, Switzerland, Basel
3 years 6 months
2012-10 - 2016-03

Training and Communications

Product Manager
Product Manager

  • Developed partner and internal training strategy following human-centric design approach for optimal customer experience
  • Managed 3rd party vendors for the development of the LMS platforms
  • Planned, organized and moderated 19 Global and Regional training workshops and events in Switzerland, India, Morocco, US, Brazil and Japan to promote the CCEx Project, including budget management
  • Managed and rolled out a new Agile PLM platform piloting its new UX/UI design features
  • Managed all internal communications strategy regarding Gxp Training
  • Created change management communications strategy for the Novartis CCEx Project together with the head of communications and the Leadership team
  • Developed Stakeholder and employee engagement strategies to promote cross-functional cooperation

Novartis Pharmaceuticals AG, Switzerland, Basel
2 years 2 months
2010-06 - 2012-07

Google StreetView Operations and Training Leading EMEA

Google StreetView Operations and Training Lead EMEA (Contract)
Google StreetView Operations and Training Lead EMEA (Contract)
  • Launched Google Street View Special Collects project in 15 countries leading a team of 8 internal members and 20 technicians
  • Supported SW development teams with creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Advised on UX/UI Design (VOC)
  • Piloted new system features
  • Support SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identify risks to milestones and launch schedule, push owners to close those risks
  • Prepared Google Street View and Google Art products for Marketing Launch
Google Switzerland, Zurich

Aus- und Weiterbildung

Aus- und Weiterbildung

2001
Instituto Superior da Maia
Master in Psychology

CERTIFICATES

  • CSPO - Certified Scrum Product Owner
  • Bootcamp in Computational Thinking
  • UX Collaborative Design Bootcamp
  • Mastering Design Thinking
  • Introduction to Design Thinking
  • 2 Day Workshop in Management Strategies

COURSES
  • AI Product management ? Udacity
  • Service Design Blueprint ? Practical Service Design
  • Design Sprint ? AJ &Smart
  • Pretotyping- Exponentially
  • Design Led Strategy- DT for business strategy and entrepreneurship- University of Sydney. Coursera

Position

Position

Digital Product and Innovation Manager

Kompetenzen

Kompetenzen

Top-Skills

service and solution design business strategy and digital transformation Innovationsmanagement program and project management product design instructional design Business Intelligence Product Management

Produkte / Standards / Erfahrungen / Methoden

PROFILE
Passionate and committed 3URGXFW DQG Innovation Manager with over 10 + years of experience leveraging technology to drive LQQRYDWLRQ DQG SURGXFW GHYHORSPHQW for customers and consumers. I thrive in complex, highperforming international environments, specializing in innovative IT solutions and scalable digital products and strategies to enhance customer experience, foster consumer adoption, and maximize satisfaction in both B2C and B2B markets. Expert in leading customer-facing ecosystems and delivering high-value services and solutions by driving technological maturity on behalf of customers

SOFT SKILLS
  • Design Thinking
  • Service and Product Design and implementation
  • Agile and lean methodologies
  • Innovation management
  • Human Centric Customer/User journey design and development
  • Program and project management
  • UX research
  • UX design strategy
  • Cross-functional team management
  • Strategic planning
  • Budgeting and forecasting
  • Stakeholder management
  • Community building
  • Lean Startup Thinking
  • Meeting moderation
  • Goal and conversion tracking

HARD SKILLS
  • Google suite
  • Microsoft suite
  • Jira
  • Confluence
  • Notion, Trello, Asana
  • Basic HTML, CSS and java script
  • Basic SQL

Einsatzorte

Einsatzorte

zurich (+50km) basel (+150km) lucern (+50km) Bern (+50km)
Schweiz
möglich

Projekte

Projekte

1 year 1 month
2023-04 - 2024-04

Provides consulting services to startups in on business and innovation strategies

Senior Innovation/Product Expert (freelance contract)
Senior Innovation/Product Expert (freelance contract)
  • Offers consultation on product-market fit and business model strategy.
  • Advises on MVP (Minimum Viable Product) development and MVP testing.
  • Guides on new feature development and prioritization models.
  • Provides consultation on overall service and solution design.for AR related projects
Basel Innovation Area
8 months
2022-08 - 2023-03

Conceptualized, developed and implemented the digital User Journey

Product and Solution Designer (consulting contract)
Product and Solution Designer (consulting contract)
  • Conceptualized, developed and implemented the digital User Journey with a cross-functional team of 5
  • Defined Junoverse's B2C and B2B platform roadmap and coordinated its execution, driving product long-term vision to evolve digital products and services by managing epics, user stories and backlog continuously improving customer touch points and influencing seamless customer experience and satisfaction.
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Managed critical milestones throughout the project to ensure the best customer experience.
  • Tracked project metrics (operational, KPIs, etc,) and reporting on them
  • Collaborated closely with business stakeholders, DevOps team, marketing strategist, and data & technical team, to identify areas for improvement, translate complex findings into product requirements, drive product strategy, plan future initiatives, and define new technologies and IT capabilities to provide reliable, adaptable and efficient products and digital solutions.
Juno Life AG, Switzerland, Zurich
5 months
2022-01 - 2022-05

Defined user journey and UX design for both asynchronous

Product Manager Customer Journey (Consulting contract Project)
Product Manager Customer Journey (Consulting contract Project)
  • Defined user journey and UX design for both asynchronous and online user journeys with a cross- functional team of 3
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Provided regular updates and reports to management on key metrics and status
  • Developed the scope, created the plan, executed and tracked the performance of customer health journeys for specific health conditions/diseasesDefined the product/service vision, enhancing service management and milestones aligning marketing strategies
  • Established goals and reports to review key metrics (KPIs) to identify opportunities
Zur Rose Pharmaceutical Group, Switzerland, Frauenfeld
4 months
2021-09 - 2021-12

Led Partner Skills Strategy

Digital Product Engagement Manager (Consulting Project)
Digital Product Engagement Manager (Consulting Project)
  • Managed and aligned business enablement strategies and priorities across stakeholders, addressing capacity gaps
  • Managed, implemented and coordinated customer success activities (B2B and B2C) such as major learning events, local skilling and talent programs
  • Supported Microsoft regional area capacity/capability needs.
  • Developed customer and enterprise onboarding experience
  • Optimized Customer experience B2B and B2C, leveraging local and global Microsoft products and certifications
Microsoft Switzerland AG
1 year 6 months
2019-10 - 2021-03

Created epics and user stories

Product Manager eSolutions
Product Manager eSolutions
  • Drove product discovery and development with a cross-functional team to provide the best possible experience for our users, meet our business objectives and build a scalable infrastructure.
  • Managed product discovery in AI applications to hearing devices, developing new features and functionalities
  • Created epics and user stories
  • Collaborated closely with cross-functional and DevOps teams to identify areas of improvement, translate complex findings into product requirements, drive product strategy, plan future initiatives, define new technologies and IT capabilities to provide reliable, adaptable and efficient digital solutions
Sonova AG, Switzerland, Stäfa
3 years 1 month
2016-10 - 2019-10

Product Marketing and Digital Communications

Head of Product Marketing and Digital Communications
Head of Product Marketing and Digital Communications
  • Developed and implemented Content and Digital Media Strategy including plans to drive traffic, adoption and engagement on digital communications channels
  • Defined wewent B2C and B2B platform roadmap, coordinated its execution, and drove product longterm vision by acting as catalyst to start, evolve or stop digital initiatives to continuously improve customer touch points and influence seamless customer experience and satisfaction.
  • Advised on UX/UI Design and introduction of new features to the online platform conducting ux research
  • Established strategic partnerships and managed Stakeholders
  • Service Design Lead focus on customer experience improvement
Wewent.com, Zurich
2 years 3 months
2016-10 - 2018-12

Google Streetview Operations and Training

Google Streetview Operations and Training Lead EMEA(Contract)
Google Streetview Operations and Training Lead EMEA(Contract)
  • Managed Street View projects for the EMEA RegionPiloted new UX/UI design features to the online platform
  • Supported SW development teams by creating dashboards to track defects and pre-launch tasks for AR related projects
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Enhanced Customer journey and customer experience (B2B and B2C) by optimizing and streamlining onboarding processes and website design
  • Ran internal and external design thinking workshops
  • Managed a internal team of 8 members and 40 external drivers/technicians
Google Switzerland, Zurich
4 months
2016-06 - 2016-09

Ran ideation, co-creation and product design workshops

Product and Solutions Manager (lContract)
Product and Solutions Manager (lContract)
  • Developed the concept for ?BIO Goes Virtual Week?, an event supporting the employee engagement strategy
  • Support SW development teams by creating dashboards to track defects and pre-launch tasks.
  • dentify risks to milestones and launch schedule, push owners to close those risks
  • Created User Requirements and advised on UX/UI Design (VOC) conducting UX research
  • Gamified the onboarding procedure including developing the game concept for Bio Week
  • Managed Internal Communications including content strategy and online community engagement
  • Created user guides and FAQs for online activities supporting the creation of a digital mature culture and mindsetLiaised with external creative agencies to develop marketing material in line with company objectives and branding
Roche Pharmaceuticals AG, Switzerland, Basel
3 years 6 months
2012-10 - 2016-03

Training and Communications

Product Manager
Product Manager

  • Developed partner and internal training strategy following human-centric design approach for optimal customer experience
  • Managed 3rd party vendors for the development of the LMS platforms
  • Planned, organized and moderated 19 Global and Regional training workshops and events in Switzerland, India, Morocco, US, Brazil and Japan to promote the CCEx Project, including budget management
  • Managed and rolled out a new Agile PLM platform piloting its new UX/UI design features
  • Managed all internal communications strategy regarding Gxp Training
  • Created change management communications strategy for the Novartis CCEx Project together with the head of communications and the Leadership team
  • Developed Stakeholder and employee engagement strategies to promote cross-functional cooperation

Novartis Pharmaceuticals AG, Switzerland, Basel
2 years 2 months
2010-06 - 2012-07

Google StreetView Operations and Training Leading EMEA

Google StreetView Operations and Training Lead EMEA (Contract)
Google StreetView Operations and Training Lead EMEA (Contract)
  • Launched Google Street View Special Collects project in 15 countries leading a team of 8 internal members and 20 technicians
  • Supported SW development teams with creating dashboards to track defects and pre-launch tasks.
  • Identified risks to milestones and launch schedule, push owners to close those risks
  • Advised on UX/UI Design (VOC)
  • Piloted new system features
  • Support SW development teams by creating dashboards to track defects and pre-launch tasks.
  • Identify risks to milestones and launch schedule, push owners to close those risks
  • Prepared Google Street View and Google Art products for Marketing Launch
Google Switzerland, Zurich

Aus- und Weiterbildung

Aus- und Weiterbildung

2001
Instituto Superior da Maia
Master in Psychology

CERTIFICATES

  • CSPO - Certified Scrum Product Owner
  • Bootcamp in Computational Thinking
  • UX Collaborative Design Bootcamp
  • Mastering Design Thinking
  • Introduction to Design Thinking
  • 2 Day Workshop in Management Strategies

COURSES
  • AI Product management ? Udacity
  • Service Design Blueprint ? Practical Service Design
  • Design Sprint ? AJ &Smart
  • Pretotyping- Exponentially
  • Design Led Strategy- DT for business strategy and entrepreneurship- University of Sydney. Coursera

Position

Position

Digital Product and Innovation Manager

Kompetenzen

Kompetenzen

Top-Skills

service and solution design business strategy and digital transformation Innovationsmanagement program and project management product design instructional design Business Intelligence Product Management

Produkte / Standards / Erfahrungen / Methoden

PROFILE
Passionate and committed 3URGXFW DQG Innovation Manager with over 10 + years of experience leveraging technology to drive LQQRYDWLRQ DQG SURGXFW GHYHORSPHQW for customers and consumers. I thrive in complex, highperforming international environments, specializing in innovative IT solutions and scalable digital products and strategies to enhance customer experience, foster consumer adoption, and maximize satisfaction in both B2C and B2B markets. Expert in leading customer-facing ecosystems and delivering high-value services and solutions by driving technological maturity on behalf of customers

SOFT SKILLS
  • Design Thinking
  • Service and Product Design and implementation
  • Agile and lean methodologies
  • Innovation management
  • Human Centric Customer/User journey design and development
  • Program and project management
  • UX research
  • UX design strategy
  • Cross-functional team management
  • Strategic planning
  • Budgeting and forecasting
  • Stakeholder management
  • Community building
  • Lean Startup Thinking
  • Meeting moderation
  • Goal and conversion tracking

HARD SKILLS
  • Google suite
  • Microsoft suite
  • Jira
  • Confluence
  • Notion, Trello, Asana
  • Basic HTML, CSS and java script
  • Basic SQL

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