ServiceNow IT Consultant, Service Request Management, Workflow
Aktualisiert am 22.08.2024
Profil
Mitarbeiter eines Dienstleisters
Verfügbar ab: 01.09.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
German
native
English
B1 level

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 6 Monate
2022-05 - 2023-10

Development of process library

  • Implementation of OZG processes for registration and pre-registration of marriage
  • Implementation of the processes in civento
  • Connection of Elster company account and federal ID
  • Regular presentations to the federal and state governments
  • Deputy project manager
OZG Federal and state governments
1 Jahr 7 Monate
2021-05 - 2022-11

Development of process library

  • Development, filling and anonymization of processes for the provision of civento processes according to the one-for-all principle
ekom21
4 Monate
2022-02 - 2022-05

Implementation of the resident parking pass

  • Planning for the implementation of the resident parking pass
  • Similar structures and forms from the old system
  • Implementation of the process in civento
  • Handover of process and documentation to supervising company
munales GmbH, Düren
5 Monate
2021-09 - 2022-01

Support with the implementation and commissioning of the craftsman parking permit

  • Design and textual adjustments
  • Hyper Care Phase support
  • Implementation of password manager civento
munales GmbH, Hamburg
6 Monate
2021-07 - 2021-12

Design and textual adjustments

Consultant
Consultant
  • Design and textual adjustments
  • Changes to forms and documents
  • Automation of sub-processes for calculating and renewing fees and ID cards
munales GmbH, Giessen

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • civento Process Designer
  • Data Protection Officer (TÜV certified)
  • Cisco CCNA IoE & Routing and Switching
  • Service Now CSA certification (in progress)
  • ITIL 4 Foundation certification (in progress)

Position

Position

Junior IT Consultant

Kompetenzen

Kompetenzen

Schwerpunkte

  • General: programming fundamentals, experience with various ticketing systems, networking skills, and operating system knowledge
  • 2+ years Data Protection Officer
  • 3+ years civento Process Designer in cooperation with governmental companies of different sizes

Produkte / Standards / Erfahrungen / Methoden

Profile
I have been loyal to the IT industry since 2013 and have since had the opportunity to interact with a wide variety of requirements and constellations, set goals, implement projects and bring them to a successful conclusion. As a trained IT specialist in the medical environment, I have learnt that the focus is not only on the system, but also on people. My work in the healthcare sector, behind the scenes, means that nothing can upset me. An open, goal- and customer-orientated approach is part of a successful way of working.

Soft Skills
  • Communication skills and Out of the box thinking
  • Distinct flexibility and creativity
  • Absorb new knowledge quickly and apply what I have learned in line with requirements.
  • Target-oriented work even under time pressure ? City of Düren - Resident parking permit

Others
  • City of Hamburg - Tradesman parking permit
  • City of Giessen - Fishing license
  • OZG implementation project - Registration and pre-registration for marriage
  • Process library

Professional History

2023- today
Customer: on request
Role: Junior IT-Consultant

2021 - 2023
Customer: munales GmbH
Role: Digitization Consultant

2019 - 2019
Customer: MEDIAN Unternehmensgruppe B.V. & Co. KG 
Role: Application Consultant, Team KIS

2016 - 2019
Customer: Kliniken Wied
Role: Training IT Specialist System Integration

2013 - 2015
School - State-certified assistant for IT systems, system integration

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 6 Monate
2022-05 - 2023-10

Development of process library

  • Implementation of OZG processes for registration and pre-registration of marriage
  • Implementation of the processes in civento
  • Connection of Elster company account and federal ID
  • Regular presentations to the federal and state governments
  • Deputy project manager
OZG Federal and state governments
1 Jahr 7 Monate
2021-05 - 2022-11

Development of process library

  • Development, filling and anonymization of processes for the provision of civento processes according to the one-for-all principle
ekom21
4 Monate
2022-02 - 2022-05

Implementation of the resident parking pass

  • Planning for the implementation of the resident parking pass
  • Similar structures and forms from the old system
  • Implementation of the process in civento
  • Handover of process and documentation to supervising company
munales GmbH, Düren
5 Monate
2021-09 - 2022-01

Support with the implementation and commissioning of the craftsman parking permit

  • Design and textual adjustments
  • Hyper Care Phase support
  • Implementation of password manager civento
munales GmbH, Hamburg
6 Monate
2021-07 - 2021-12

Design and textual adjustments

Consultant
Consultant
  • Design and textual adjustments
  • Changes to forms and documents
  • Automation of sub-processes for calculating and renewing fees and ID cards
munales GmbH, Giessen

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • civento Process Designer
  • Data Protection Officer (TÜV certified)
  • Cisco CCNA IoE & Routing and Switching
  • Service Now CSA certification (in progress)
  • ITIL 4 Foundation certification (in progress)

Position

Position

Junior IT Consultant

Kompetenzen

Kompetenzen

Schwerpunkte

  • General: programming fundamentals, experience with various ticketing systems, networking skills, and operating system knowledge
  • 2+ years Data Protection Officer
  • 3+ years civento Process Designer in cooperation with governmental companies of different sizes

Produkte / Standards / Erfahrungen / Methoden

Profile
I have been loyal to the IT industry since 2013 and have since had the opportunity to interact with a wide variety of requirements and constellations, set goals, implement projects and bring them to a successful conclusion. As a trained IT specialist in the medical environment, I have learnt that the focus is not only on the system, but also on people. My work in the healthcare sector, behind the scenes, means that nothing can upset me. An open, goal- and customer-orientated approach is part of a successful way of working.

Soft Skills
  • Communication skills and Out of the box thinking
  • Distinct flexibility and creativity
  • Absorb new knowledge quickly and apply what I have learned in line with requirements.
  • Target-oriented work even under time pressure ? City of Düren - Resident parking permit

Others
  • City of Hamburg - Tradesman parking permit
  • City of Giessen - Fishing license
  • OZG implementation project - Registration and pre-registration for marriage
  • Process library

Professional History

2023- today
Customer: on request
Role: Junior IT-Consultant

2021 - 2023
Customer: munales GmbH
Role: Digitization Consultant

2019 - 2019
Customer: MEDIAN Unternehmensgruppe B.V. & Co. KG 
Role: Application Consultant, Team KIS

2016 - 2019
Customer: Kliniken Wied
Role: Training IT Specialist System Integration

2013 - 2015
School - State-certified assistant for IT systems, system integration

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