ServiceNow, ITSM, ITIL, ITOM, Discovery, Service Management, Architektur
Aktualisiert am 22.08.2024
Profil
Mitarbeiter eines Dienstleisters
Remote-Arbeit
Verfügbar ab: 01.09.2024
Verfügbar zu: 100%
davon vor Ort: 5%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
German
native
English
C2-Level

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 Jahr 4 Monate
2022-10 - 2024-01

ITSM Implementation

Implementation Consultant
Implementation Consultant
  • Consulting for 6 Sub streams for Incident, Problem, Change, Request, Portal, and Discovery
  • Solution Design and Story writing
  • Analyse of CMO process and design of FMO process, together with the responsible process leads
  • Architecture design of the E2E solution (incl. Active Directory, LeanIX, CheckMK and more)
  • Consulting on Demand for critical and prioritized topics
CITTI Group
1 Jahr 9 Monate
2022-04 - 2023-12

ITOM and CMDB Implementation

Project Manager CMDB
Project Manager CMDB
  • ITIL process description, incl. swim lanes
  • Setup of Business Application Management within CMDB, incl. downstream relations
  • Implementation of Infrastructure Discovery for Windows, Linux, Databases, SAP, Workplace, GxP relevant devices and Network Equipment
  • Reporting with deriving quality measures and process improvements from those data
Miltenyi GmbH
2 Jahre 2 Monate
2021-10 - 2023-11

Enterprise Service Management

Strategic Consultant to Senior Management and ServiceNow Operations Team
Strategic Consultant to Senior Management and ServiceNow Operations Team
  • Consolidated ServiceNow Instances
  • Setup Governance Model for AGI
  • Implement Demand Management
  • Platform Assessment and consolidation
  • Operations Quality Improvement Initiative
  • Support Process Improvements
  • Consulting on Demand for critical and prioritized topics
Allianz Global Investors
9 Monate
2023-02 - 2023-10

ITSM Implementation

Project Manager
Project Manager
  • ITIL process description, incl. swim lanes
  • Implementation of Incident, Problem, Change, Config and Demand Management
  • Implementation of Infrastructure Discovery
  • Implementation of Enterprise Service Management beyond IT (Procurement, HR, Quality)
  • Architecture design of the E2E solution (incl. Active Directory, LeanIX, Spira Test Management, Dynatrace and more)
MEDI GmbH
7 Monate
2022-09 - 2023-03

SAM Implementation

Sub stream Lead for the SAM Implementation
Sub stream Lead for the SAM Implementation
  • Technical setup in the system
  • Organization training with roles, responsibilities, and tasks
  • E2E Process setup across SAP, SNOW, ServiceNow and LeanIX
  • Driving the Data Maintenance
Berliner Verkehrsgesellschaft
11 Monate
2021-05 - 2022-03

Project Consulting for a ITSM Tender

  • RfI/ RfP Development for Telefonica, focused on ITSM tool
  • Collection of Requirements, together with Process and Delivery Teams
  • Development of a rating matrix for expected offers
  • Analysis of feedback of Software Vendors and Implementation Partners, which have been Invited to the tender, based on a
  • Alignment with Telefonica Spain from a Global Architecture perspective
  • Preparation of negotiations for Telefonica procurement
Telefonica Deutschland GmbH
9 Monate
2021-02 - 2021-10

Asset Management

Asset Management Consulting and Implementation
Asset Management Consulting and Implementation
  • Process description
  • Operational implementation of Asset Management
  • Update of Asset and Configuration Management with commercial and technical stakeholder
  • Data Maintenance
MunicRe

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • ITIL v4 Foundation
  • ServiceNow Certified System Administrator
  • ServiceNow Fundamental

Position

Position

Senior Project Manager

Kompetenzen

Kompetenzen

Schwerpunkte

  • Communication, getting stakeholders involved early within the project setup, design process and understand business challenges they face to consider within the design
  • Deep knowledge of ITIL processes
  • Good knowledge of Business Processes principles around Medicine, Retail, Finance, and Insurance Business, with also covering the regulation part
  • Ensure to consistently embed ServiceNow into an E2E IT-Architecture of an Enterprise
  • Leading projects and sub streams within projects 

Produkte / Standards / Erfahrungen / Methoden

Profile
I am an experienced IT expert with more than 30 years of professional experience in process and tool design, implementation and operation. For the last 5 years I have been focussing 100% on ServiceNow. Advising customers on implementation, governance and quality assurance in existing ServiceNow instances is the key to a long-term and healthy way of doing service management in the organisation.

Soft Skills
  • Communication skills
  • Organized
  • Targeted oriented
  • Quality mindset

ServiceNow Skills
  • Certified System Administrator
  • Micro Certifications for CMDB and Predictive Intelligence

Professional History
  • since 2020, Managing Director, before RocketNow
  • Devoteam, ServiceNow Practice Lead (15+ people)
  • Deloitte, Manager ServiceNow Practice
  • DXC, Leading ServiceNow Practice Germany (40+ people)

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 Jahr 4 Monate
2022-10 - 2024-01

ITSM Implementation

Implementation Consultant
Implementation Consultant
  • Consulting for 6 Sub streams for Incident, Problem, Change, Request, Portal, and Discovery
  • Solution Design and Story writing
  • Analyse of CMO process and design of FMO process, together with the responsible process leads
  • Architecture design of the E2E solution (incl. Active Directory, LeanIX, CheckMK and more)
  • Consulting on Demand for critical and prioritized topics
CITTI Group
1 Jahr 9 Monate
2022-04 - 2023-12

ITOM and CMDB Implementation

Project Manager CMDB
Project Manager CMDB
  • ITIL process description, incl. swim lanes
  • Setup of Business Application Management within CMDB, incl. downstream relations
  • Implementation of Infrastructure Discovery for Windows, Linux, Databases, SAP, Workplace, GxP relevant devices and Network Equipment
  • Reporting with deriving quality measures and process improvements from those data
Miltenyi GmbH
2 Jahre 2 Monate
2021-10 - 2023-11

Enterprise Service Management

Strategic Consultant to Senior Management and ServiceNow Operations Team
Strategic Consultant to Senior Management and ServiceNow Operations Team
  • Consolidated ServiceNow Instances
  • Setup Governance Model for AGI
  • Implement Demand Management
  • Platform Assessment and consolidation
  • Operations Quality Improvement Initiative
  • Support Process Improvements
  • Consulting on Demand for critical and prioritized topics
Allianz Global Investors
9 Monate
2023-02 - 2023-10

ITSM Implementation

Project Manager
Project Manager
  • ITIL process description, incl. swim lanes
  • Implementation of Incident, Problem, Change, Config and Demand Management
  • Implementation of Infrastructure Discovery
  • Implementation of Enterprise Service Management beyond IT (Procurement, HR, Quality)
  • Architecture design of the E2E solution (incl. Active Directory, LeanIX, Spira Test Management, Dynatrace and more)
MEDI GmbH
7 Monate
2022-09 - 2023-03

SAM Implementation

Sub stream Lead for the SAM Implementation
Sub stream Lead for the SAM Implementation
  • Technical setup in the system
  • Organization training with roles, responsibilities, and tasks
  • E2E Process setup across SAP, SNOW, ServiceNow and LeanIX
  • Driving the Data Maintenance
Berliner Verkehrsgesellschaft
11 Monate
2021-05 - 2022-03

Project Consulting for a ITSM Tender

  • RfI/ RfP Development for Telefonica, focused on ITSM tool
  • Collection of Requirements, together with Process and Delivery Teams
  • Development of a rating matrix for expected offers
  • Analysis of feedback of Software Vendors and Implementation Partners, which have been Invited to the tender, based on a
  • Alignment with Telefonica Spain from a Global Architecture perspective
  • Preparation of negotiations for Telefonica procurement
Telefonica Deutschland GmbH
9 Monate
2021-02 - 2021-10

Asset Management

Asset Management Consulting and Implementation
Asset Management Consulting and Implementation
  • Process description
  • Operational implementation of Asset Management
  • Update of Asset and Configuration Management with commercial and technical stakeholder
  • Data Maintenance
MunicRe

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifications
  • ITIL v4 Foundation
  • ServiceNow Certified System Administrator
  • ServiceNow Fundamental

Position

Position

Senior Project Manager

Kompetenzen

Kompetenzen

Schwerpunkte

  • Communication, getting stakeholders involved early within the project setup, design process and understand business challenges they face to consider within the design
  • Deep knowledge of ITIL processes
  • Good knowledge of Business Processes principles around Medicine, Retail, Finance, and Insurance Business, with also covering the regulation part
  • Ensure to consistently embed ServiceNow into an E2E IT-Architecture of an Enterprise
  • Leading projects and sub streams within projects 

Produkte / Standards / Erfahrungen / Methoden

Profile
I am an experienced IT expert with more than 30 years of professional experience in process and tool design, implementation and operation. For the last 5 years I have been focussing 100% on ServiceNow. Advising customers on implementation, governance and quality assurance in existing ServiceNow instances is the key to a long-term and healthy way of doing service management in the organisation.

Soft Skills
  • Communication skills
  • Organized
  • Targeted oriented
  • Quality mindset

ServiceNow Skills
  • Certified System Administrator
  • Micro Certifications for CMDB and Predictive Intelligence

Professional History
  • since 2020, Managing Director, before RocketNow
  • Devoteam, ServiceNow Practice Lead (15+ people)
  • Deloitte, Manager ServiceNow Practice
  • DXC, Leading ServiceNow Practice Germany (40+ people)

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