Acquisition and senior / lead role in delivery of projects
Driving integration with subsidiaries (UK, Spain, Germany) and development of a common portfolio and framework as an integrated E2E-service provider from strategy to IT-implementation
KPS Business Transformation
Unterföhring
7 Monate
2019-07 - 2020-01
Partner @ Blackmint
Partner
Partner
Acquisition and senior / lead role in delivery of projects
Acceleration Coach to scale up and professionalize Blackmint
Managing Director Advanced Customer Strategy @ Accenture
Managing Director
Managing Director
Lead Partner for ?Advanced Customer Strategy ASG? in D-A-CH
Responsible for the business in the DACH region for the topic of ?Advanced Customer Strategy?, i.e., digital strategy and customer experience: from classic marketing and sales topics to innovative digital business models and transformations
Team with up to 65 employees
auf Anfrage
München
3 Jahre 3 Monate
1998-04 - 2001-06
Group Lead System Management @ Telefonica
Group Lead System Management
Group Lead System Management
Built-up of new contact centers (concept, processes, IT, recruiting, real estate)
Definition IT-Strategy and Roadmap for Customer Service
Introduction of new products and services into operations
Telefonica
München
1 Jahr 7 Monate
1996-09 - 1998-03
Project Lead @ Vodafone
Project Lead
Project Lead
Project Lead Customer Care for new products and services
Experienced Consulting Partner / Managing Director with a history of successful, value delivering strategy, transformation and IT-projects in various industries, e.g., Telecommunications, Consumer Goods, Retails, Banking, Automotive, Insurance, Consumer Electronics and High-Tech
Skilled in business models and strategy, (re)organization, marketing and sales concepts, customer experience and customer relationship management (CRM); everything from traditional to digital, one-dimensional to omnichannel and with various operating models
Culturally Competence:
Europe, USA, China, India, Philippines Competence
Managementerfahrung in Unternehmen
Personalführung
Experte
Mitarbeiterentwicklung
Experte
KPI/OKR
Experte
Branchen
Branchen
Telekommunikation
Konsumgüter
Handel
Automobil
Banken
Versicherungen
Consumer Electronics
Hightech
Einsatzorte
Einsatzorte
Deutschland
möglich
Projekte
Projekte
1 Jahr 3 Monate
2023-07 - heute
Digitalisierung Produkte und Kundenbeziehung
Projektleitung Fachseite und ITProjektmanagement/ProjektleitungProzessentwicklungAnforderungsanalyse...
Projektleitung Fachseite und IT
Ein Unternehmen (Spielzeugbranche) möchte in Ergänzung zu den klassisch haptischen Produkten auch digitale Produkte bzw. Fähigkeiten einführen
Dazu bedarf es ausgehen von Produkte auch die entsprechende IT-Lösung
Acquisition and senior / lead role in delivery of projects
Driving integration with subsidiaries (UK, Spain, Germany) and development of a common portfolio and framework as an integrated E2E-service provider from strategy to IT-implementation
KPS Business Transformation
Unterföhring
7 Monate
2019-07 - 2020-01
Partner @ Blackmint
Partner
Partner
Acquisition and senior / lead role in delivery of projects
Acceleration Coach to scale up and professionalize Blackmint
Managing Director Advanced Customer Strategy @ Accenture
Managing Director
Managing Director
Lead Partner for ?Advanced Customer Strategy ASG? in D-A-CH
Responsible for the business in the DACH region for the topic of ?Advanced Customer Strategy?, i.e., digital strategy and customer experience: from classic marketing and sales topics to innovative digital business models and transformations
Team with up to 65 employees
auf Anfrage
München
3 Jahre 3 Monate
1998-04 - 2001-06
Group Lead System Management @ Telefonica
Group Lead System Management
Group Lead System Management
Built-up of new contact centers (concept, processes, IT, recruiting, real estate)
Definition IT-Strategy and Roadmap for Customer Service
Introduction of new products and services into operations
Telefonica
München
1 Jahr 7 Monate
1996-09 - 1998-03
Project Lead @ Vodafone
Project Lead
Project Lead
Project Lead Customer Care for new products and services
Experienced Consulting Partner / Managing Director with a history of successful, value delivering strategy, transformation and IT-projects in various industries, e.g., Telecommunications, Consumer Goods, Retails, Banking, Automotive, Insurance, Consumer Electronics and High-Tech
Skilled in business models and strategy, (re)organization, marketing and sales concepts, customer experience and customer relationship management (CRM); everything from traditional to digital, one-dimensional to omnichannel and with various operating models
Culturally Competence:
Europe, USA, China, India, Philippines Competence
Managementerfahrung in Unternehmen
Personalführung
Experte
Mitarbeiterentwicklung
Experte
KPI/OKR
Experte
Branchen
Branchen
Telekommunikation
Konsumgüter
Handel
Automobil
Banken
Versicherungen
Consumer Electronics
Hightech
Vertrauen Sie auf Randstad
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung