• Oversaw comprehensive service management for the entire project, ensuring alignment with organisational goals and adherence to industry best practices.
• Developed and implemented ITIL-compliant process designs for all service management-related activities, including software delivery, deployment, configuration management, and early life support coordination.
• Facilitated effective incident and problem management to ensure high service availability and smooth transitions following deployment.
• Directed migration and transition processes into test management, optimising workflows to minimise disruptions during project execution.
• Established comprehensive asset management protocols for the entire project lifecycle while providing essential support for structuring and organising project operations to enhance overall efficiency.

• Spearheaded release management for the entire project, ensuring seamless coordination and execution of all phases, from initial delivery to final deployment.
• Designed and implemented comprehensive processes for release management, including software delivery, deployment post-build, DML, configuration management, and early life support coordination.
• Oversaw incident and problem management strategies to enhance service stability and responsiveness during the release cycle, ensuring prompt resolution of issues.
• Directed the transition and migration processes into test management, optimising workflows to facilitate effective testing and validation of software releases.
• Managed artefact oversight throughout the project lifecycle, ensuring comprehensive documentation and support for organisational structure and operational efficiency.

• Automation management for projects in international environment (worldwide)
• Coordination of the releases (Design HW, design SW, documentation) of all projects for blue chip pharma-industry (Novartis, Roche, etc.)
• Automation Management for the entire project from delivery, commissioning, start up and finishing equipment provider view
• Release qualification
• Test qualification
• Operational qualification 

• Led automation management for the entire project, overseeing all phases from delivery and commissioning to startup and finalisation, ensuring alignment with equipment provider specifications.
• Developed and executed robust release qualification processes, validating that all deliverables met predetermined quality and performance standards before deployment.
• Implemented comprehensive test qualification protocols, ensuring that testing methodologies were rigorous and aligned with project objectives to achieve optimal performance.
• Conducted thorough operational qualification assessments, verifying that systems operated effectively within specified parameters and met all operational requirements.
• Collaborated closely with cross-functional teams to ensure seamless integration of automation processes, enhancing overall project efficiency and equipment functionality.

• Project Management for the erection of pharmaceutical plants internationally
• Egypt, Poland, Germany, Switzerland and France
• Working with client contracts and interpreting the needs for their inquiries up to the point of erection of the plant in the required country
• Introduction of Configuration Management and Transition Planning
• Configuration itemizing, training
• PMO for DACH region projects

• Led bid management for an international outsourcing project, ensuring alignment with client requirements and competitive positioning in a global environment.
• Managed the transition project for a major blue-chip car manufacturer, overseeing all aspects of the project to ensure seamless handover and continuity of operations.
• Directed comprehensive project management from the outsourcing provider's perspective, ensuring successful delivery and meeting contractual obligations.
• Provided strategic support in establishing the project?s structure and organisational framework, enabling efficient workflows and effective governance.
• Coordinated cross-functional teams to ensure alignment and collaboration across international stakeholders, driving the project toward successful completion.

• Managed the rapidly evolving software applications for DB Systel?s customer, DB Schenker Logistics, ensuring adaptability to changing business needs and technological advancements.
• Led the project management for decommissioning the old data centre environment and transitioning to a new compartmentalised data centre, ensuring minimal disruption to operations.
• Provided support in the setup and review of critical documentation, ensuring accuracy and compliance with project standards and regulatory requirements.
• Directed application changes, Oracle database modifications, and performance fine-tuning to optimise system efficiency and functionality.
• Held planning responsibility for up to 14 applications, ensuring seamless integration and alignment with overall project timelines.
• Acted as Evaluation Manager for Oracle EXA logic and EXA data systems, assessing their suitability and implementation for Schenker Logistics' operational needs.

• Setup of retail platform for the providing retail services of the bank accordingly to SAP specifications. Gathering Postbank and Deutsche Bank on one technical  standard and platform
• Management and responsibility for the SAP Change areas project for the domain Online channels
• Project Management for retirement of old host environment towards SAP (mostly deposit management)
• Support for the setup and review of concern templates
• Budget responsibility for approx. 600.000 EUR per half-year
• Planning responsibility for 7 sub-projects 
  

Service Management Transition, customer: Banks (migration of 5 banks into 1). Process Owner for Release Management. Release Manager on provider side (SM). Creation of concept for the FMO (future mode) of the release-management

• Software development for web-based portal
• 12 people reporting
• 12million Euros budget

Process Owner for division Change Administrator Configuration Management representative for multiple projects