• CRM Business Analyst and primary System Admin. Lead CRM development processes and optimizations.
• Lead contact between external partners and internal stakeholders to manage requirements and development cycle.
• Reference for CRM application transformation efforts towards digitalization introducing new automations and flows.
• Led NPS survey development efforts, integrating Salesforce data capture with dedicated PowerBI reporting

• Developed and maintained PowerBI reports, dashboard and Apps for the global commercial departments.
• Lead point of contact for CRM application for users, defined user support process and training material.
• Performed cash and invoices analysis to support commercial strategic approach with top value generating costumers
• Prepared ad-hoc market intelligence analysis to support market entry analysis, costumers per and M&A activities.

• Developed and maintained Performance Management framework and Commercial KPIs reporting.
• Introduced new reports and dashboards within CRM for Executive Management.
• Prepared internal and external analysis and presentation on ongoing market opportunities.

• Collaborated and supported commercial reporting activities to establish strong links to regional budgets and KPIs.
• Supported CRM system administration and acted as initial support level for users processing daily requests.
• Prepared presentation and reviews for internal stakeholders collaborating with different functions and departments.

Global supplier of electro-mechanical systems and services for hydropower plants

• Analysed invoicing and payment for project in West Africa. Identified delay causes and proposed remedy measures.
• Collaborated in a Business Development Project to implement an in-house new runner production isle.
• Introduced and conducted a review build-up of existing/potential business partners and clients as department guideline