I collected, sorted and connected fragments of information simplifying implementations
I improved stakeholder's awareness of the up to date Service Asset and Configuration Management solution
Pilsner Urquell had a large number of customer objects and had made some functional changes in the SAP R/3 ERP software, which generate additional risks for system upgrade and a need for extensive testing of the extended functions.
I joined many separate information sources into single point of entrance system
Wordspan Meridian Global Distribution System (GDS) had been chosen to replace legacy systems in Czech Airlines. Because all business operations were affected, it was necessary to analyze as?is business processes and compare them with to?be (Meridian) processes.
Identification of business processes from Booking to Departure control systems
Business Process Modelling in ARIS Toolset
I created high level model from a huge set of technical and business documents
The Service Assurance Support System is based on BMC Remedy Action Request System.
I participated in Detail Design, which was based on Requirements engineering ? elicitation, analysis and validation of customer requirements gathered during workshops at client premises.
I established a systematic BA approach in Software Development Life-Cycle (SDLC)
Looking for ITSM implementation projects and digital transformation programs and/or
taking ITSM Service/Process Owner roles in companies across Europe
Establishing IT Service Management practices
Design, implementation and delivery of IT services
I cover all skills necessary for managing IT services across their life-cycle:
ITSM Service Asset and Configuration Management
I collected, sorted and connected fragments of information simplifying implementations
I improved stakeholder's awareness of the up to date Service Asset and Configuration Management solution
Pilsner Urquell had a large number of customer objects and had made some functional changes in the SAP R/3 ERP software, which generate additional risks for system upgrade and a need for extensive testing of the extended functions.
I joined many separate information sources into single point of entrance system
Wordspan Meridian Global Distribution System (GDS) had been chosen to replace legacy systems in Czech Airlines. Because all business operations were affected, it was necessary to analyze as?is business processes and compare them with to?be (Meridian) processes.
Identification of business processes from Booking to Departure control systems
Business Process Modelling in ARIS Toolset
I created high level model from a huge set of technical and business documents
The Service Assurance Support System is based on BMC Remedy Action Request System.
I participated in Detail Design, which was based on Requirements engineering ? elicitation, analysis and validation of customer requirements gathered during workshops at client premises.
I established a systematic BA approach in Software Development Life-Cycle (SDLC)
Looking for ITSM implementation projects and digital transformation programs and/or
taking ITSM Service/Process Owner roles in companies across Europe
Establishing IT Service Management practices
Design, implementation and delivery of IT services
I cover all skills necessary for managing IT services across their life-cycle:
ITSM Service Asset and Configuration Management