11/2023 - today: ServiceNow SolutionCustomer: Giganet
Role: Technical Consultant / Stream Lead
TasksProviding support & consultancy to customer
- Create and distribute stories to development team
- Support the development team (6 developers) in case of opened questions
- Peer Review completed development
- support transfer to Test and handover to testing team
- Being SPOC for project for assigned streams / substreams
- Workshop moderating
- Transfer workshop outcomes to development stories
- Support High Level design creations
- Create Low level designs
- Assign stories and calculate effort estiamtions
- Driver the solution of topics in defined sprint windows
- Responsibility for multiple streams/deliverables in sprints
- Create designs for automation flows in Flow Designer
- Responsible for Field Service Implementation
- Solutions & dev for connection to ADTRAN Mosaic Cloud Platform
- Fully automated creation of devices, interfaces & profiles
- Radius integration & automation with SN CMDB
- Credentials creation & retrieval
- Design of connection via partner portal vs ServiceNow vs Radius
- Order management TMF622
- Partner portal vs ServiceNow order capture
- SN integrations with partner portals
- Custom designs & solutions to support portal data visualizations
- Custom REST API solutions for wholesale support
- Appointment ordering & reservations from 3rd party apps in ServiceNow (FSM)
- Partner portals appointment ordering & reservation for 3rd party apps & ServiceNow
- Custom Distance Matrix calculation (ServiceNow & Google Cloud)
- Calculation of rating for FSM teams ? comparing their current GPS with task to be assigned
- ?Real time travel calculation from Google cloud was included
2022 - 2024: various Support projectsCustomer: Flow-IT s.r.o.
Role: Technical solution designer
Tasks- Create and distribute stories to the development team.
- Support the development team (6 developers) in case of opened questions
- Peer Review completed development
- support transfer to Test and handover to testing team
- Being SPOC for project for assigned streams / substreams
- Workshop moderating
- Integration designs & Implementations
- Virtual Agent integration with Whatsapp
- ServiceNow & Twilio Integration
- Solutions & dev for connection to ADTRAN Mosaic Cloud Platform
- Fully automated creation of devices, interfaces & profiles
- Radius integration & automation with SN CMDB
- Credentials creation & retrieval
- Design of connection via partner portal vs ServiceNow vs Radius
- Order management TMF622
- Partner portal vs ServiceNow order capture
- SN integrations with partner portals
- Custom designs & solutions to support portal data visualizations
- Custom REST API solutions for wholesale support
- Appointment ordering & reservations from 3rd party apps in ServiceNow (FSM)
- Partner portals appointment ordering & reservation for 3rd party apps & ServiceNow
- Custom Distance Matrix calculation (ServiceNow & Google Cloud)
- Calculation of rating for FSM teams ? comparing their current GPS with task to be assigned
- Real time travel calculation from Google cloud was included
- JIRA & ServiceNow Intergration
- Incident creation
- Status & updates sync
2019 - 2022: ServiceNowCustomer: DXC work experience
Role: Technical Consultant & Solution Consultant
Tasks- Consult business requirements with clients and translate their interpretation to the development responsible
- Consulting in a field of ITSM technical solutions & process simplification for companies
- Developing solutions within ServiceNow
- System administration
- Report development
- Testing of the product and its sub-modules
- Design and develop
- Configure workflows
- Forms
- Scripts
- Portals
- Usage of SCRUM / Agile methodologies along with the JavaScript and AngularJS technologies.
Design and development of a customised portal solutionCustomer: Nordex
Role: ServiceNow Technical Consultant
TasksDesing & Development of custom portal solution for Service desk agents to minimize possibility of human errors during ordering process for spare parts.
- Custom portal design delivered
- Custom portal design developed
- Worked with:
- Catalog item
- Scripting
- UI Policies
- Variables/ Variable Sets
- Forms
- UI Actions
- Client Scripts/ Script includes
Implementation of stories and sprints prepared by customerCustomer: SES
Role: ServiceNow Technical Consultant
TasksImplementation of stories and sprints prepared by customer
- Supporting development within ITSM
- Incident management
- Change management
- Development of enhancements & automation flows / workflows
2021: Providing support & consultancy to customerCustomer: Nordex
Role: ServiceNow Solution & Technical Consultant
TasksProviding support & consultancy to customer
- 3rd level support
- Collect incidents that were requirements
- Transfer requirements to stories
- Plan resources & time estimates for sprints
- Deliver solution & technical design
2021: Development of custom applicationCustomer: SAP
Role: ServiceNow Technical Consultant
TasksDevelopment of custom application
- Developer in Fusion project
- Cooperation on development with multiple teams
- Provide development of stories according to the Solution design
2020 - 2021: Implementation of stories and sprints prepared by customerCustomer: Nordex
Role: ServiceNow Technical Consultant
TasksImplementation of stories and sprints prepared by customer
- Attend daily planning calls and provide status of current developemnt
- Consult solutions for stories according to the best practices in ServiceNow
- Prepare designs and solutions from stories to development team ? Solution design
- Provide development of stories according to the Solution design
- Release management and hypercare after Go-Live
2020 - 2021 (3 months): Implementation of stories and sprints prepared by customerCustomer: DXC - HSE
Role: ServiceNow Technical Consultant
TasksImplementation of stories and sprints prepared by customer
- Development of solution in portal for application HSE
- Custom portal pages
- Widgets
- Portal branding
- Score cards
- Surveys
2020: Supporting upgrade of ServiceNowCustomer: apoBank
Role: ServiceNow Technical Consultant
TasksSupporting upgrade of ServiceNow
- Review of customizations after upgrade
- Resolving review conflicts
2020 (1 month): Implementation of stories and sprints prepared by customerCustomer: Drager
Role: ServiceNow Technical Consultant
TasksImplementation of stories and sprints prepared by customer
- Change management
- Workflow updates
- Custom workflows for CM