• performed business requirements gathering and mapping to out-of-the-box Salesforce functionality
• wrote solution design, technical design and test cases documentation
• Implementation of new CI/CD approach; use of GIT version control system. Evaluation of COPADO solution
• Used Apex REST Callouts to integrate with external inventory system
• acting as SCRUM master. Responsible for coordination and communication with offsite remote Salesforce developers

• Setup Salesforce org (user authentication, org-wide
  settings)
• Implemented NPSP package and adapted solution for a charity organization to support their fundraising activities
• Migrated and consolidated existing account and contact data from legacy system to Salesforce via DataLoader
• deduplication of existing account&contact records
• created several reports and dashboards
• customized NPSP solution to fit the client requirements
• conducted enduser training and technical training for Salesforce administrators

• engaged directly with client to understand their needs, design custom solutions, deliver & implement innovative real-world solution.
• worked closely with key stakeholders (internal & client facing) to capture business needs, define requirements and business processes.
• Migration of existing customer records (Account, Contacts and Opportunities) via Data Import Wizard into Salesforce (maintaining record relationship)
• Migrated existing workflow rules to Process Builder
• Customized data architecture
• Built an extensive number of reports and dashboards
• Implemented data imports, migrations, and cleansing.

• Performed Upgrade from Siebel 8.0.0.8 to Siebel 8.1.1.10
• Performed Upgrade from Siebel 8.1.1.10 to Siebel 8.1.1.14
• Performed Upgrade from Siebel 8.1.1.14 to Siebel IP2016
• Evaluation of Upgrade to Siebel IP2018
• Siebel Administration & Deployment
• Implementation of several change requests via Siebel
  Customizing&eScript Programmierung.
• Creation of Siebel Inbound webservice interface for
  Genesys SOAP Calls.
• Creation of Windows Powershell scripts for automation of admin tasks.

• Siebel Administration tasks such as performance tuning, deployment via ADM, monitoring several Siebel systems at Netcologne.
• Installation of new Siebel environments (including eCommerce, BIPublisher).
• Siebel developer role: fixing defects of the productive release in areas like ProductConfigurator, OrderManagement. 
• Replacing old Siebel eScript code by declarative options (Workflow, Datavalidation rules, user properties).
• I gave advisory service to the client regarding verification and examination of the software quality based on my experience and know-how of best practices as a developer on several Siebel projects.

• designed and developed a Salesforce.com solution which supports real estate agents by recording data of real estate objects, prospects and tracking sales opportunities.
• Performed data migration from Excel to Salesforce.com.
• Performed evaluation of future extension of their Salesforce platform with Customer Portal feature

• developed, executed and maintained the test assets in line with the agreed Test Strategy, Test Procedures and Test Plans
• Analysis of project documentation and extraction of requirements, system functions and other features that need to be tested.
• Developed test conditions, test cases and test scripts, in line with the agreed quality standards Execution of the test scripts in the manner specified by the appropriate Test Plan.
• Perform regression testing following problem fixing.
• Provide Siebel testing knowledge to other team members

Analysis of reporting requirements, wrote Software
specification documents, installed BIPublisher Server,
creating RTF and Adobe form report templates and Siebel integration objects

• Siebel Administrator role,
• Installation of Siebel 7.5.3,
• upgrade project from 7.5.3 to 8.1.1

• Siebel Administrator role, Installation of Siebel 8.1.1,
  deployment Dev>Test>Prod via ADM, wrote backup, highavailibility and operational concepts implemented processes for incident and problem management
• Integration of Siebel with a e-Commerce portal module
  using EAI and webservices

Administration of operative pharma SalesForce
Applications, planning and performing enhancements of this systems Configuration of LDAP and SSO, Siebel Tools customizing, Bugfixing of existing Actuate reports, Siebel Remote Administration, Siebel Remote Client installation utilizing the Siebel Remote Packager Utility Assignment manager, Loyalty

• Siebel Administrator role, Installation of Siebel 8.0
  development, testing and training environments.
• Performing transportation of new Siebel releases via ADM framework

Installation and administration of operative Siebel system
(Oracle DB, iPlanet WebServer, mobile clients…)

• Siebel Customizing of Partner Portal module and Partner Locator
• Main tasks are: participation in ERD design, customizing of overall application, in particular this entities: Claims, policies, contacts and service requests. Furthermore general Siebel adminstrative tasks.

• Siebel Customizing, Siebel CTI, Siebel Administration
• My tasks are: collecting business requirements regarding outbound campaign processes by organizing workshops, writing design documents and performing implementation with Siebel tools